Malika Narang
Brampton,ON
Summary
Dynamic leader with a proven track record at Dessert Charm, adept in operations management and customer relations. Excelled in transforming business processes, achieving significant growth through strategic planning and team oversight. Skilled in negotiation and relationship building, consistently enhancing client satisfaction and loyalty. Demonstrated expertise in driving sales strategy and business development, ensuring profitability and market competitiveness.
Overview
4
4
years of professional experience
Work History
Owner
Dessert Charm
11.2023 - 01.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily .
Manager
Palli Kitchen
05.2023 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Store Manager
Cake Box
11.2022 - 03.2023
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day
Area Manager
DAM Health
09.2021 - 10.2022
- Developed and implemented strategies to improve customer service and increase sales.
- Resolved conflicts promptly to promote positive environment for customers.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Coordinated with various departments to facilitate smooth communication, enhancing operational .
Store Manager
Harvest Cafe
03.2021 - 08.2021
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store .
- Supervised guests at front counter, answering questions regarding products.
- Increased store profitability by implementing cost-saving measures .
Education
Masters Of Scenery In International Business Manag -
Oxford Brookes University
Oxford ,Uk01.2022
Bachelors Of Arts In Economics Owners -
Government College For Girls
Ludhiana,punjab05.2020
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Strategic planning
- Project estimating
- Business planning
- Business development
- Business launch
- Business administration
- Consulting
- Negotiation
- Sales leadership
- Product branding
- Contract management
- Labor relations
- Human resources
- Quality management systems
- Capital pursuit
- Supply chain optimization
- Service quality assurance
- Process optimization
- Market trend awareness
- Growth strategy implementation
- Team oversight
- Employee development
- Sales management
- Partnership development
- Value proposition development
- Sales strategy development
- Competitive analysis
- Brand strategy planning
- Cash flow optimization
- Profit and loss analysis
- Social media control
- Hiring and staffing
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Owner
Dessert Charm
11.2023 - 01.2025
Manager
Palli Kitchen
05.2023 - 09.2023
Store Manager
Cake Box
11.2022 - 03.2023
Area Manager
DAM Health
09.2021 - 10.2022
Store Manager
Harvest Cafe
03.2021 - 08.2021
Masters Of Scenery In International Business Manag -
Oxford Brookes University
Bachelors Of Arts In Economics Owners -
Government College For Girls
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