Malika Lalonde Caucci
Montréal,QC
Summary
Offering positive attitude and strong interpersonal skills, eager to learn and develop in customer service training role. Brings solid grasp of customer service principles and effective communication techniques. Ready to use and develop problem-solving skills.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Customer Service
CUSTOMER SERVICE
Montreal, QC
04.2021 - 04.2026
- great communications and customer service relations skills.
- Provided great customer service, resolving inquiries and technical issues swiftly.
- Delivered excellent customer service for repeat business and referrals.
- Collaborated with customer service team to achieve seamless customer experience.
Assistant Hairdresser
Abramo
Montreal, QC
11.2023 - 04.2026
- Assisted in providing haircuts and styling services to clients, ensuring satisfaction with results.
- Collaborated with hairstylists to recommend products and techniques tailored to client needs.
- Developed proficiency in using salon tools and equipment, enhancing service delivery efficiency.
- Engaged with clients to understand preferences, fostering strong customer relationships for repeat business.
- Contributed to the salon''s positive reputation through excellent customer service and consistent results.
Private Dog Sitter
Self-employeed
Montreal, QC
01.2013 - Current
- Provided individualized care for dogs, ensuring their well-being and comfort at all times.
- Established strong relationships with pet owners through effective communication and regular updates on pet status.
- Developed and implemented tailored exercise routines to meet dogs' specific needs and energy levels.
- Supported clients during extended travel by providing consistent updates, photos, and videos of their pets'' activities and wellbeing.
- Adapted care strategies based on individual dog temperaments, promoting positive experiences during visits.
Education
GED -
Centre De Formation Professionnel De Verdun
Montreal, QC11-2024
High School Diploma -
Honoré-mercier
Montreal, QC06-2021
Skills
- Adaptability to situations
- Flexible schedule
- Valid Driver's license
- Patience and empathy
- Client relations
- Customer service abilities
Languages
French
Native or Bilingual
English
Native or Bilingual
Interests
- Creating digital artwork using software like Procreate which helps improve my creativity and attention to detail
- Music
- Animal Care
- Hairdressing
Timeline
Assistant Hairdresser
Abramo
11.2023 - 04.2026
Customer Service
CUSTOMER SERVICE
04.2021 - 04.2026
Private Dog Sitter
Self-employeed
01.2013 - Current
GED -
Centre De Formation Professionnel De Verdun
High School Diploma -
Honoré-mercier