Malika Kaur
Brampton,ON
Summary
Assisted in food preparation and customer service tasks. Processed orders efficiently and prepared meals promptly. Followed food handling procedures to maintain safety standards.
Overview
3
3
years of professional experience
Work History
Customer Service
Tim Hortons Field
05.2023 - Current
- Optimized work procedures by implementing automation software to enhance efficiency.
- Facilitated collaboration with auditors throughout preliminary and year-end audit processes.
- Analyzed and rectified discrepancies in monthly bank accounts under tight deadlines.
- Ensured alignment of all financial activities with GAAP regulations.
- Streamlined monthly and quarterly closing processes, achieving a 30% reduction in closing time.
- Facilitated management education on effective strategies for minimizing tax liability.
- Delivered outstanding customer service by efficiently resolving inquiries, concerns, and requests.
- Addressed customer complaints with efficiency and effectiveness to enhance satisfaction and retention.
- Exhibited strong communication skills by actively listening to customer needs and delivering clear, concise information.
- Facilitated collaboration among team members to enhance service delivery and resolve customer issues.
- Leveraged customer service software and systems to effectively manage customer interactions and track resolution progress.
- Cultivated and sustained strong customer relationships to enhance loyalty and drive repeat business.
- Facilitated communication between customers and departments to ensure prompt and precise issue resolution.
- Facilitated training sessions for new team members on customer service best practices and company policies.
- Achieved and surpassed performance targets for customer satisfaction response times and resolution rates.
- Leveraged customer feedback to pinpoint improvement opportunities and drive process enhancements.
Education
High School Diploma - food service workers
citi pizza
Skills
- Orchestrated comprehensive production planning to optimize workflow efficiency
- Assisted in assembling food items for distribution Supported team members in maintaining quality standards during food preparation Contributed to efficient workflow by organizing assembly stations
- Conducted thorough reviews of orders to ensure accuracy and compliance with company standards
- Assisted customers with inquiries and resolved issues promptly Guided clients through product features and benefits Supported team in maintaining high customer satisfaction levels
Languages
English
Full Professional
Reference number
705-618-0124 PARVINDER SINGH (STORE MANAGER)
Timeline
Customer Service
Tim Hortons Field
05.2023 - Current
High School Diploma - food service workers
citi pizza