Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Malika Iakubzhanova

Toronto,ON

Summary

Client-focused Financial Services Representative with a proven background in retail banking and loan services. Adept at identifying customer needs, offering tailored financial solutions, and promoting banking products that support client goals. Experienced in transaction processing, cash handling, and customer engagement in fast-paced financial environments. Fluent in multiple languages with excellent communication, problem-solving, and cross-functional collaboration skills. Committed to supporting community values and enhancing member satisfaction in a team-oriented environment.

Overview

6
6
years of professional experience

Work History

Financial Services Representative(Shift Lead)

CashMoney
Toronto, Ontario
01.2024 - Current
  • Delivered personalized financial service by assessing individual customer needs and recommending suitable lending and banking solutions.
  • Processed customer transactions with accuracy and speed, including deposits, withdrawals, loan payments, and check cashing.
  • Promoted financial products and services to boost client retention and overall business growth.
  • Reviewed and verified loan documentation in compliance with regulatory and internal standards.
  • Built trust-based client relationships to drive repeat business and long-term engagement.
  • Trained and mentored new team members on service delivery, product knowledge, and compliance.
  • Resolved customer issues effectively while maintaining high standards of professionalism and empathy.
  • Negotiated and set up flexible repayment plans, improving client satisfaction and collections outcomes.

Cash Office Clerk

Coppa's Fresh market
Toronto, Ontario
04.2023 - 12.2023
  • Received and recorded cash, checks and transfers.
  • Reconciled discrepancies between physical count of funds versus computerized records.
  • Classified and summarized financial data to compile and enter in financial records
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Monitored inventory levels of supplies used in the Cash Office area such as deposit slips, receipt books.
  • Performed bookkeeping and accounting consulting services.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.

Cashier

Coppa's Fresh Market
Toronto, Ontario
04.2023 - 10.2023
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Head Cashier

Portakali Gourmet Market
Brooklyn, NY
10.2019 - 10.2022
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Processed payments promptly for customers to exceed productivity standards.

Education

High School Diploma -

"Meerim-Sapat" Girls High School
Talas, Kyrgyzstan
05-2019

Skills

  • Loan processing
  • Document verification
  • Customer service
  • Telephone etiquette
  • Sales enhancement
  • Employee training
  • Billing procedures
  • Collections regulatory guidelines
  • FLUENT IN Russian, Turkish, Uzbek, Kyrgyz
  • Cash handling
  • MS office
  • Check cashing procedures
  • Communication skills
  • Problem solving
  • Attention to detail
  • Email and telephone etiquette
  • Telemarketing expertise

Timeline

Financial Services Representative(Shift Lead)

CashMoney
01.2024 - Current

Cash Office Clerk

Coppa's Fresh market
04.2023 - 12.2023

Cashier

Coppa's Fresh Market
04.2023 - 10.2023

Head Cashier

Portakali Gourmet Market
10.2019 - 10.2022

High School Diploma -

"Meerim-Sapat" Girls High School

Similar Profiles

CREATE PROFILE
Malika Iakubzhanova