Malika Iakubzhanova
Toronto,ON
Summary
Result-driven Financial Service Representative with strong background in customer service, financial planning and sales. Agile with excellent communication and analytical skills and in-depth understanding of financial products and services.
Overview
3
3
years of professional experience
Work History
Financial Services Representative
Cash Money
Toronto, ON
01.2024 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Developed targeted marketing campaigns to attract new clients and expand market share within the region.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Cash Office Clerk
Coppa's Fresh Market
11.2023 - 12.2023
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
- Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
- Established productive working relationships with coworkers, fostering a positive atmosphere conducive to effective teamwork.
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Input financial data and produced reports using Software.
Cashier
Coppa's Fresh Market
Toronto, ON
04.2023 - 10.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Head Cashier
Portakali Gourmet Market
Brooklyn,NY
06.2021 - 10.2022
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
Associate Of Arts - Early Childhood Education
LaGuardia Community College
Queens , NY06.2023
High School -
Talas “Meerim-Sapat” Girls High School
Talas, Kyrgyzstan 05.2019
Skills
- Financial Services
- Customer Relationship Management
- Cash Management
- Cash Handling
- Account documentation
- Financial Product Sales
- Customer Relationship Building
- Sales Goals
- Teller transactions
- Payments Processing
- Client Relationship Building
- Flexible Schedule
- Time Management
- Teamwork and Cooperation
- Inbound phone calls
- Call Control
Languages
English
Full Professional
Russian
Native or Bilingual
Turkish
Professional Working
Uzbek
Native or Bilingual
Kyrgyz
Native or Bilingual
Accomplishments
Achieved top 3 ranking in Lines of Credit (LOC) sales within the district and maintained a top 10 ranking in the region every month since hire date.
Recognized for exemplary performance on an inbound call, demonstrating perfect adherence to all Big 5 rules.
Timeline
Financial Services Representative
Cash Money
01.2024 - Current
Cash Office Clerk
Coppa's Fresh Market
11.2023 - 12.2023
Cashier
Coppa's Fresh Market
04.2023 - 10.2023
Head Cashier
Portakali Gourmet Market
06.2021 - 10.2022
Associate Of Arts - Early Childhood Education
LaGuardia Community College
High School -
Talas “Meerim-Sapat” Girls High School