Malika Firozi
Hamilton,ON
Summary
- Detail-oriented and organized professional with a passion for providing exceptional reception and data entry support
- Exceptional critical analysis, reporting and time management skills exhibited as a Patient Coordinator at Precision Physiotherapy
- Excellent communication and interpersonal skills
- Capable of managing multiple tasks with an emphasis on retaining quality standards
- Organized approach to solve problems with outstanding decision-making skills
- Highly organized, self-motivated and versatile team player, demonstrated through work and extracurricular experience
- Proficient with Microsoft Word, Excel, and Practice Perfect (EMR), Telus Health
- Fluent in English, Farsi, and basic French
Overview
4
4
years of professional experience
Work History
Patient Experience Coordinator
Precision Physiotherapy
10.2021 - Current
- Greet patients and conduct patient intake to collect medical information and insurance details for fast paced multidisciplinary clinic
- Receive incoming calls, emails, texts and coordinate with staff to fulfill patients requests
- Schedule and follow up on patient appointments, collect and process patients payments, and maintain patient files
- Deliver administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Trained new staff on filing, phone etiquette and other office duties.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Youth Leader Volunteer
Afghan Cultural Centre of Hamilton
06.2019 - Current
- Proactively plan and schedule events to build community within the youth (homework club, social events, and life skill events)
- Lead a group of 25+ youths (ages 12-18) and participate in events
- Promote healthy lifestyle and transition to Canadian culture
Patient Experience Coordinator
Hamilton Physio & Rehab
06.2023 - 09.2023
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
Afghan Youth Mentor Volunteer
Afghan Youth Engagement Development Initiative
10.2021 - 10.2022
- Supported newly arrived Afghan youth in rebuilding and integrating into society
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Introduced students to positive and creative outlets such as drawing and poetry.
- Met with parents to discuss student progress and address concerns.
Physiotherapist Assistant (CO-OP)
Precision Physiotherapy
07.2021 - 10.2021
- Shadowed and assisted Physiotherapist and PTA with treatment administration such as laser therapy, shockwave therapy and physical therapy exercises with patients
- Assisted Patient Coordinator with signing in patients and making phone calls
- Shadowed Chiropractor and Massage Therapist while treating patients and performing daily tasks such as documenting patient progress, treatments and data
Education
Honours Life Science Student- Level 1
McMaster University
Hamilton, ONSkills
- Time Management and Organization
- Attention to Detail
- Punctual and Hardworking
- Calm and Effective Under Pressure
- Multi-Line Telephone Systems
- Medical Billing
References Available
Available Upon Request
Timeline
Patient Experience Coordinator
Hamilton Physio & Rehab
06.2023 - 09.2023
Patient Experience Coordinator
Precision Physiotherapy
10.2021 - Current
Afghan Youth Mentor Volunteer
Afghan Youth Engagement Development Initiative
10.2021 - 10.2022
Physiotherapist Assistant (CO-OP)
Precision Physiotherapy
07.2021 - 10.2021
Youth Leader Volunteer
Afghan Cultural Centre of Hamilton
06.2019 - Current
Honours Life Science Student- Level 1
McMaster University
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