Malika Arora
Summary
Driven and resourceful administrative professional 2+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
3
3
years of professional experience
Work History
Document Specialist
Scotiabank
11.2021 - Current
- Completed work requests according to CRA standards with over 25 cases per day decreasing backlog effectively.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
- Volunteered to work on special projects and took on
additional tasks to assist department. - Took additional assignments to maximize team productivity by creating procedure documents for different case types.
- Handled case follow ups with Canada Revenue Agency for additional information as requested and answered questions regarding accounts or profiles.
Control Centre Operator
Allied Universal
09.2022 - 01.2023
- Managed shift schedules effectively to ensure optimal coverage during peak operating hours, maintaining seamless 24/7 operation.
- Coordinated closely with other departments to facilitate smooth information flow between control center and field teams.
- Conducted thorough investigations into incidents or breaches, identifying root causes and implementing solutions to prevent recurrence.
- Ensured precise data entry into operational databases, contributing to accurate record-keeping necessary for regulatory compliance.
- Streamlined report generation process for increased efficiency and faster turnaround times.
Branch Scheduler
G4S Secure Solutions
05.2021 - 11.2021
- Managed schedules of Mississauga and Barrie Branch to keep all shifts properly staffed.
- Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with company's management team.
- Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
- Resolved conflicts in schedule related queries in professional courteous manner..
- Admin tasks as needed including assisting in new coverages, answering phones, responding to email and interacting with clients and managers on daily basis to resolve issues.
Education
General Diploma - Business
Sheridan College
Mississauga, ON04.2021
Skills
- Time Management
- File Management
- Confidentiality Maintenance
- Workflow Optimization
- Customer Service
- Proofreading Expertise
- Microsoft Office Mastery
- Problem Solving
- Regulatory Compliance
- Collaboration Abilities
Timeline
Control Centre Operator
Allied Universal
09.2022 - 01.2023
Document Specialist
Scotiabank
11.2021 - Current
Branch Scheduler
G4S Secure Solutions
05.2021 - 11.2021
General Diploma - Business
Sheridan College
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