Malika Agday
Pierrefonds,QC
Summary
A highly organized and adaptable administrative professional with over 13 years of experience in secretarial and administrative roles within various industries, including banking, insurance, and hospitality. Proficient in managing administrative tasks remotely, with strong communication, customer service, and case management skills.
Overview
15
15
years of professional experience
Work History
Receptionist
CIMOI
03.2010 - 01.2011
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Banking Advisor
Wafa Bank, Crédit Du Maroc
08.2001 - 06.2009
- Handled executive-level secretarial tasks, including report writing, data entry, and financial processes.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Coordinated communication between departments, ensuring smooth operations and client satisfaction.
Newspaper Reporter
Bayane Al-Yaoume
02.1998 - 07.1998
- Generated innovative story ideas by monitoring local happenings, trends, and community concerns.
- Increased exposure for lesser-known community issues through extensive investigative reporting efforts.
Insurance Agent
ES. SAADA Insurance Company
02.1996 - 01.1997
- Assisted disaster victims by efficiently processing claims and managing inquiries.
- Conducted detailed fact-finding appointments to assess clients' financial needs, offering tailored insurance solutions.
- Actively responded to client inquiries and swiftly resolved issues.
Education
Professional Diploma - Sales And Consulting
C.S.M.B. Montréal
Montreal, QC05-2018
Professional Diploma - Business Start-Up Specialization
C.S.M.B. Montréal
Montreal, QC05-2017
Professional Diploma - Executive Secretarial And Administration
School of Secretarial And Accounting Studies
Casablanca05-1996
High School Diploma -
Ibn Arabi
Casablanca06-1990
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Remote Work Experience
- Customer Service
- Problem-Solving
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Professional Working
Timeline
Receptionist
CIMOI
03.2010 - 01.2011
Banking Advisor
Wafa Bank, Crédit Du Maroc
08.2001 - 06.2009
Newspaper Reporter
Bayane Al-Yaoume
02.1998 - 07.1998
Insurance Agent
ES. SAADA Insurance Company
02.1996 - 01.1997
Professional Diploma - Sales And Consulting
C.S.M.B. Montréal
Professional Diploma - Business Start-Up Specialization
C.S.M.B. Montréal
Professional Diploma - Executive Secretarial And Administration
School of Secretarial And Accounting Studies
High School Diploma -
Ibn Arabi
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