MALIK HAYES
San Diego
Summary
Versatile and dynamic professional with a rich background as a Navy Sailor and Service Manager at Chipotle Restaurant. Excelled in navigation, emergency procedures, and leadership, enhancing team performance and customer satisfaction. Skilled in fostering teamwork and effective communication, demonstrated through successful mission contributions and service delivery optimizations. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
1
1
Certification
Work History
NAVY SAILOR
Navy
07.2020 - Current
- Developed valuable skills in seamanship, navigation, firefighting, damage control, security measures, and first aid through rigorous training programs aboard the vessel.
- Assisted in docking procedures, effectively handling mooring lines and securing the vessel to the pier.
- Contributed to successful missions by performing essential tasks such as standing watch, steering, and operating deck machinery.
- Provided first aid treatment to injured personnel when necessary, stabilizing patients until medical professionals arrived on scene.
- Facilitated effective communication among shipmates by serving as a reliable source of information regarding schedules, assignments, duties, or changes to ship routines.
Service Manager
Chipotle Restaurant
06.2019 - 07.2020
- Trained and guided team members for improved overall performance and morale.
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
- Achieved positive customer experiences with proactive communication and follow-up.
- Optimized resource allocation for enhanced service delivery and reduced wait times.
Education
No Degree - Criminal Justice
Tidewater Community College
Norfolk, VA06-2026
Skills
- Emergency procedures
- Navigation expertise
- Physical fitness
- Mooring operations
- Cultural awareness
- Security awareness
- Teamwork
- Reliability
- Multitasking
- Problem-solving abilities
- Leadership skills
- Attention to detail
- Time management
- Problem-solving
- Teamwork and collaboration
- Excellent communication
- Organizational skills
- Onboard firefighting
- Watch standing
- Fire security
- Marlinspikes
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- United States Navy Bootcamp
Certification
- Salesforce Certified Administrator
- Virginia Driver's License
- Basic Leadership Training
Timeline
NAVY SAILOR
Navy
07.2020 - Current
Service Manager
Chipotle Restaurant
06.2019 - 07.2020
No Degree - Criminal Justice
Tidewater Community College
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