MALIK HAKIM
Brampton,ON
Summary
Analytical and detail-oriented professional with a robust background in high-end retail sales and administrative functions. Demonstrates expertise in updating loan information, processing solicitor reports, and auditing registered documents in compliance with organizational guidelines. Proven track record of enhancing operational efficiency and accuracy in administrative roles. Adept at problem-solving, multitasking, and collaborating within dynamic team environments. Committed to leveraging a blend of sales acumen and administrative expertise to drive organizational success.
Overview
3
3
years of professional experience
Work History
New Accounts Administrator Intern
First National Financial
05.2024 - 09.2024
- Updated client and mortgage information in internal systems while ensuring compliance with policies and procedures
- Audited registered documents in alignment with First National/MBS guidelines, initiating amendments as necessary
- Coordinated 120-day follow-ups to obtain final report packages from solicitors
- Responded to external inquiries from solicitors and notaries with professionalism and efficiency
Computer Sales Advisor
Best Buy Canada Ltd
08.2022 - 09.2024
- Enhanced customer experience by delivering high-level service, addressing needs promptly, and maintaining up-to-date product knowledge
- Boosted sales by 25% through effective demonstrations and engagement strategies
- Strategically cross-sold services, enhancing customer plans with advanced tech solutions, resulting in a 30% increase in package upgrades
- Consistently exceeded monthly sales targets by maintaining a strong understanding of customer preferences and market trends
- Achieved a 95% customer satisfaction rating, reflecting a commitment to excellence in service
Event Planner
Wyzefit/NBN Courts
08.2021 - 12.2022
- Supported community events and programs through organization, planning, and effective communication
- Contributed to creating a positive and engaging atmosphere for visitors and program participants
- Assisted staff with clerical tasks, showcasing versatility and a team-oriented approach
- Identified opportunities for the addition of new programs and services, resulting in a 15% overall increase in attendance
- Enhanced marketing initiatives by designing compelling flyers, producing engaging videos, and crafting persuasive ads, significantly boosting customer footfall and engagement
Server/Cashier
Sbarro Pizza
05.2022 - 08.2022
- Delivered exceptional service, ensuring customer needs were met with attention to detail and a friendly demeanor
- Obtained customer feedback regarding service satisfaction and made suggestions for improvement, resulting in a 94% customer satisfaction rating
- Resolved customer issues efficiently and effectively, leading to an increase in returning customers
Education
Bachelor's - Business Economics
York University
Toronto, ON2027
Skills
- Excellent Communication Skills
- Detail oriented
- Manages time well
- Critical thinker
- Thrives in high-stress environments
- Multitasking
Timeline
New Accounts Administrator Intern
First National Financial
05.2024 - 09.2024
Computer Sales Advisor
Best Buy Canada Ltd
08.2022 - 09.2024
Server/Cashier
Sbarro Pizza
05.2022 - 08.2022
Event Planner
Wyzefit/NBN Courts
08.2021 - 12.2022
Bachelor's - Business Economics
York University
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