Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MALIK CAMPBELL

Canada

Summary

Detail-oriented professional with experience and proven knowledge of sales, customer retention, strategic business planning, and vendor sourcing. Aiming to leverage my abilities to successfully fill the position on your team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Licensed Mortgage Agent

Citadel Mortgages
, ON
01.2024 - Current
  • Provide personalized mortgage solutions to clients based on their financial needs and goals.
  • Guide clients through the mortgage application process, from the initial consultation to closing.
  • Conduct thorough financial assessments to determine eligibility and risk levels.
  • Liaise with lenders and underwriters to secure competitive mortgage rates and terms.
  • Ensure compliance with regulatory requirements and company policies throughout the mortgage transaction process.

Sales & Client Retention Manager

Inkeros
ON
03.2023 - Current
  • Promoted to Customer Retention and Leadership Role
  • Distinguished track record of consistently surpassing sales quotas by over 200%, resulting in significant revenue amplification and organizational success
  • Expertise in cold calling prospective clients dissatisfied with their current service provider, adeptly articulating the value proposition of our offerings and facilitating seamless transitions
  • Elevated to a leadership position based on demonstrated excellence in sales and leadership, entrusted with spearheading pivotal customer retention initiatives
  • Currently leading comprehensive strategies to fortify client relationships, leveraging innovative approaches to enhance satisfaction and bolster long-term loyalty

Account Executive

BDE Marketing
ON
02.2021 - 02.2023
  • Spearheaded the management of client accounts, driving long-term relationships, and ensuring client satisfaction through personalized service and tailored marketing solutions.
  • Led high-volume customer inquiries, addressing complex issues, and resolving concerns to maintain high client retention and satisfaction.
  • Documented customer interactions and feedback in CRM software, enabling the company to track and address recurring issues.
  • Managed client CRM data, documented interactions, optimized outreach efforts, and tracked key metrics for performance evaluation.
  • Built and maintained relationships to promote rapport with customers.

Education

Mortgage Agent

Remic
Toronto, ON

RPA Degree - Real Property

Seneca College of Applied Arts And Technology
North York, ON

Diploma -

Erin District Highschool
Erin, ON

Skills

  • Management & Leadership
  • Sales Strategy Development and Execution
  • Customer Relationship Management (CRM)
  • Negotiation and Closing Skills
  • Exceptional Customer Service
  • Technical Support
  • Strong Communication & Interpersonal Skills
  • Time Management & Multitasking
  • Adaptability & Resilience
  • Ability to work independently or in a
    team environment
  • Strong attention to detail and
    organizational skills

Certification

  • Mortgage Agent License level 1
  • Move Operator License, Raymond Johnston

Timeline

Licensed Mortgage Agent

Citadel Mortgages
01.2024 - Current

Sales & Client Retention Manager

Inkeros
03.2023 - Current

Account Executive

BDE Marketing
02.2021 - 02.2023

Mortgage Agent

Remic

RPA Degree - Real Property

Seneca College of Applied Arts And Technology

Diploma -

Erin District Highschool

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MALIK CAMPBELL