MALIHA YOUSUF
Etobicoke,ON
Summary
Cooperative Healthcare Administrator. managing day-to-day operations of medical facilities to deliver high-quality care and developing effective relationships with all levels of organization. Processes medical documents and maintains medical database. Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating employees, building relationships with patients and families, achieving the requirements for continued accreditation. Result-oriented and motivated team builder focused on driving team collaboration.
Overview
3
3
years of professional experience
Work History
Healthcare Administrator
MD Connected
09.2021 - 08.2022
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs
- Book patient appointments and manage providers’ schedules to maximize patient appointments
- Create and maintain patient records in Electronic Medical Record (EMR) system, containing all consent forms, test results and relevant documentation
- Prepare billing sheets, charts and referrals for clinical team
- Creating reports, copying, filing, faxing, scanning, emailing and scheduling appointments
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
Medical Lab Administrator
MedQuest Diagnostics
07.2019 - 01.2020
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
- Computerized office activities, maintained customer communications and tracked records through delivery
- Managed agendas and calendars, boosting productivity and improving organizational initiatives
- Greet patients and families as they arrive and check them in for their appointment
- Providing referrals to specialists on behalf of the physician and patient
- Updating patient’s demographics in electronic file
- Ensure medical and office supplies are well stocked, prepared and maintained in examination rooms
- Maintained personnel records and updated internal databases to support document management.
Education
Post Graduate Diploma - Healthcare Administration
St. Lawrence College
Kingston, ONMaster of Science - Medical Microbiology and Immunology
Osmania University
Hyderabad, India06.2019
Bachelor of Science - Genetics And Microbiology
Osmania University
Hyderabad, India04.2017
Skills
- Tools: MS office suite, Google sheets, Accuro EMR, Oscar EMR, PS Suite EMR and Med Access EMR - Telus Health
- Healthcare Administration: SWOT Analysis, Project Planning, Quality and Risk Analysis, PDSA Methodology, Performance Measures, Planning and Leadership
- Soft skills: Excellent Communication and Interpersonal skills, Solid Decision-Making, Problem solving and Analytical thinking, Proficient leadership management and detail oriented, Highly Adaptable, Advanced knowledge of medical terminology, Ability to handle high volume and detailed calendar management
Timeline
Healthcare Administrator
MD Connected
09.2021 - 08.2022
Medical Lab Administrator
MedQuest Diagnostics
07.2019 - 01.2020
Post Graduate Diploma - Healthcare Administration
St. Lawrence College
Master of Science - Medical Microbiology and Immunology
Osmania University
Bachelor of Science - Genetics And Microbiology
Osmania University
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