Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maliha Shuaib

Markham,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Business Analyst

Kreative Hive
01.2023 - Current
  • Collaborate with business stakeholders to gather, document, and prioritize project requirements
  • Conduct in-depth analyses of current business processes, identifying areas for improvement and optimization
  • Translate high-level business goals into detailed functional specifications for IT development
  • Create clear and comprehensive documentation, including business requirement documents (BRDs), use cases, and process flows
  • Maintain accurate records of requirements, changes, and project progress
  • Facilitate communication between business users, IT teams, and other stakeholders
  • Translate technical jargon into easily understandable terms for non-technical stakeholders
  • Work with technical teams to design solutions that align with business goals and requirements
  • Assist in creating prototypes, mock-ups, and wireframes to visually communicate solutions
  • Collaborate with quality assurance teams to develop test plans and scenarios based on requirements
  • Collaborate with project managers to define change management strategies and ensure smooth implementation of solutions
  • Assist in user training and documentation preparation to support the adoption of new systems
  • Analyze data to provide insights and recommendations for business improvements
  • Create reports and dashboards to support decision-making processes
  • Identify and assess potential risks and issues that could impact project success
  • Develop mitigation strategies and contingency plans as needed
  • Stay updated with industry trends, best practices, and emerging technologies
  • Proactively identify opportunities for process enhancements and propose solutions

General Insurance Advisor

TD Insurance
04.2022 - Current
  • Assess the client's insurance needs and provide personalized coverage recommendations
  • Customize insurance plans to meet individual clients' requirements and budget
  • Maintain accurate and detailed records of client interactions, policies, and transactions
  • Develop and maintain a strong book of business by fostering long-term relationships with clients
  • Keep up-to-date with industry trends, regulations, and changes in insurance products
  • Collaborate with underwriters and other team members to process policy applications and practice compliance
  • Stay informed about competitors and their offerings to identify potential opportunities and advantages

Market Research Interviewer

Elemental Data Collection
06.2021 - 03.2022
  • Administer surveys in a courteous and respectful manner, adapting the conversation as needed based on respondent feedback
  • Record responses accurately and in real-time using the designated data collection tools
  • Handle objections or concerns from respondents in a respectful and empathetic manner
  • Collaborate with the research team to share insights and observations that could impact the research findings
  • Provide feedback to the research team regarding any improvements or refinements to the survey process
  • Maintain confidentiality of respondent information and research findings
  • Ensure compliance with ethical standards and guidelines during the research process

Medical Office Assistant

Markham Health Plex
09.2013 - 01.2022
  • Prepare patients for medical examinations, procedures, and tests
  • Take patient medical histories, including chief complaints and relevant information
  • Measure and record vital signs, such as blood pressure, pulse, temperature, and weight
  • Assist medical providers during examinations and minor procedures
  • Collect and process specimens for laboratory testing, ensuring accuracy and patient comfort
  • Perform ECG’s, and other basic diagnostic procedures
  • Prepare and maintain examination rooms, ensuring cleanliness and stocking of supplies
  • Educate patients on medications, treatments, and procedures as needed
  • Assist with patient education and instructions for home care
  • Ensure proper disposal of medical waste and adherence to infection control protocols
  • Schedule patient appointments, answer phone calls, address inquiries, and direct calls to appropriate personnel
  • Check patients in and out, ensuring accurate documentation and billing information
  • Manage patient medical records using Accuro, ensuring confidentiality and compliance with regulations
  • Handle medical office correspondence, including faxes, emails, and mail

Research Volunteer

The Little Blue Elephant Book, SOCH Mental Health Initiative
05.2019 - 10.2020

Volunteer

Heart And Stroke Foundation
09.2015 - 10.2020

Volunteer

Naseeha Mental Health Organization
06.2018 - 01.2019

Nurse Assistant Post Anesthetic Care

Markham Stouffville Hospital
03.2016 - 03.2017

Education

Bachelor of Science - Psychology

York University
Toronto, ON
10.2020

Skills

  • Accuro
  • SaaS
  • Workday
  • MAP
  • Analytical Thinking
  • Requirements Elicitation
  • Technical Proficiency
  • Quality Assurance
  • Negotiation
  • Team Collaboration
  • Conflict Resolution
  • Empathy and Patience

Timeline

Business Analyst

Kreative Hive
01.2023 - Current

General Insurance Advisor

TD Insurance
04.2022 - Current

Market Research Interviewer

Elemental Data Collection
06.2021 - 03.2022

Research Volunteer

The Little Blue Elephant Book, SOCH Mental Health Initiative
05.2019 - 10.2020

Volunteer

Naseeha Mental Health Organization
06.2018 - 01.2019

Nurse Assistant Post Anesthetic Care

Markham Stouffville Hospital
03.2016 - 03.2017

Volunteer

Heart And Stroke Foundation
09.2015 - 10.2020

Medical Office Assistant

Markham Health Plex
09.2013 - 01.2022

Bachelor of Science - Psychology

York University

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Maliha Shuaib