Maliha Rabbi

Accomplished Senior Customer Success and Program Management Professional with over 10 years of expertise in driving revenue growth, enhancing customer satisfaction, and leading high-performing teams within technology and cybersecurity sectors. Adept at managing complex projects, optimizing service delivery, and implementing scalable processes in fast-paced, technology-driven environments. Certified Information Security Manager (CISM), Project Management Professional (PMP), and Professional Scrum Master I (PSM I) with comprehensive knowledge in CRM systems, ITIL frameworks, and ISO standards. Proven ability in stakeholder management, strategic planning, and ensuring compliance with industry regulations. Committed to fostering strong client relationships and delivering exceptional service excellence.

• Certified Information Security Manager (CISM), ISACA, 12/01/24
• Project Management Professional (PMP), Project Management Institute, 06/01/22, 06/01/25
• Professional Scrum Master I (PSM I), Scrum.org, 09/01/21
• CompTIA Security+ ce Certification, CompTIA, 09/01/23, 09/01/26

• Consistently delivered double-digit revenue increases across multiple roles through strategic customer success and upselling initiatives.
• Successfully built and scaled teams by up to 30%, fostering high-performance and collaborative environments that drive results.
• Implemented process improvements yielding efficiency gains of up to 35%, enhancing overall operational effectiveness.
• Maintained high CSAT ratings (4.5/5) and significantly improved customer retention and satisfaction scores through dedicated customer success strategies.
• Managed and delivered complex projects on time and within budget, including large-scale database migrations and 5G deployment projects.
• Achieved 100% ISO 9001:2015 compliance and maintained robust cybersecurity measures across all projects, ensuring adherence to industry standards and regulations.