Maliha Mahjabeen
Scarborough,Canada
Summary
- Currently enrolled in the Master of Management program at Trent University, having completed all coursework, and actively seeking a part-time role.
- Over 6 years of customer service experience in retail, hospitality, and event management, consistently achieving a 90%+ customer satisfaction rate and receiving multiple commendations for service excellence.
- Fundraising and community relations professional with a proven track record of increasing donor engagement by 20% through strategic outreach and relationship-building, successfully managing over 50 volunteers and supporting special events that raised significant awareness and resources for various initiatives in the non-profit sector.
- Actively engage with staff and volunteer teams to cultivate strong partnerships with donors, the community, and media, leading to a 15% year-over-year increase in philanthropic contributions and enhancing overall community awareness and support for organizational missions.
- Developed inclusive recruitment strategies and conducted training programs that improved accessibility and career advancement for individuals with disabilities, achieving a 30% increase in employment placements within two years.
Overview
6
6
years of professional experience
Work History
Business Consultant
Kidz Karnival Party Rentals
03.2024 - Current
- Respond to customer inquiries via phone, email, and live chat within 2 hours during business hours, maintaining a 90% customer satisfaction rate
- Assist with bookings and reservations, ensuring 99% booking accuracy for date, time, and location details
- Resolve customer complaints within 24 hours, achieving a 95% resolution rate
- Coordinate with delivery and setup teams, ensuring 98% on-time deliveries
Hospitality Service Specialist
Real Thai Cuisine
10.2023 - 02.2024
- Entered orders into the POS system with 100% accuracy, ensuring proper modifiers and special requests are noted
- Successfully sold additional items to at least 20% of guests, increasing average check totals by 10%
- Utilized the POS system to generate and print guest checks, process payments, and split bills for up to 10 tables simultaneously and achieved a customer satisfaction rating of at least 90% based on guest feedback surveys
Research Associate
Creative Pathways
04.2023 - 07.2023
- Conducted literature reviews and analyzed data and was involved in writing technical proposals of different projects following the guidelines of the TOR
- Involved in conducting household survey using KOBO toolbox and planned schedule according to variety of methods to be used, availability and quantity of resources, and number of subordinate personnel assigned to participate in project
- Prepared technical proposals for submission to granting agencies and foundations and prepared questionnaire based on the project documents
- Maintained accurate records of interviews, safeguarding the confidentiality of subjects, as necessary and summarized project results
- Involved in conducting baseline and end-line survey, evaluation and consultation workshops of international non-government organizations like Oxfam, Plan International, American Red Cross, Sightsavers etc
Assistant, Human Resource
Jobeir Properties and Development Limited
10.2022 - 07.2023
- Fostered collaboration among the HR team and other departments, facilitating joint projects and events involving 15 employees, resulting in a ~60% increase in successful HR events and initiatives specific to the real estate business compared to previous years
- Initiated HR operations and strategy, resulting in a ~30% increase in employee satisfaction and 8 new initiatives to enhance employee engagement and retention
- Updated HR policies and procedures specific to the real estate industry, integrating 2 new HR sub-departments to streamline processes and enhance efficiency in managing projects and personnel
Program Manager
Bangladesh Disabled Development Trust
04.2019 - 09.2022
- Developed inclusive recruitment strategies to attract candidates with disabilities, ensuring equal access to employment opportunities
- Ensured the accessibility of recruitment processes, including online applications and interview venues, to accommodate the needs of applicants with disabilities for approximately 70% of all the recruitment initiatives
- Conducted training and professional development opportunities tailored to the needs and interests of employees with disabilities, promoting career advancement and skill enhancement for approximately 80% of all training programs
- Ensured the implementation of diversity and inclusion initiatives that foster a supportive and inclusive work environment for employees with disabilities, including awareness training, sensitivity workshops, and employee resource groups
- Recruited, trained, and supervised 50+ volunteers, expanding their roles in specialized projects, contributing to a 15% increase in volunteer retention and participation
- Supported the organization's fundraising events, leading to a 10% increase in funds raised year-over-year by optimizing event execution and donor engagement strategies
Corporate Finance Officer
British American Tobacco
12.2018 - 04.2019
- Managed document search and processing for LIV, handling approximately 50 documents per week based on PO status and conducted vendor reconciliation for accounts, resolving discrepancies for an average of 20 vendors per month
- Cleared GRIR accounts by reconciling invoices and receipts, reducing outstanding balances by 20% within the 5-month period
- Prepared utility bills and arranged down payments for services, handling transactions for 6 utility providers monthly and reconciled general ledger accounts, ensuring accuracy for approximately 50 accounts per month
Education
Master of Management -
Trent University
Peterborough, ON10.2024
Bachelor of Business Administration -
Bangladesh University of Professionals
12.2017
Skills
- Data Analysis and Reporting
- Event Management Software
- Digital Marketing
- Graphic Designing
- Communication Tools
- Volunteer Recruitment platforms
- Fund raising
- Analytics
- Community engagement strategies
- Budgeting Software
Projects
Volunteer Management and Disability Inclusion Project, Led a project recruiting and training over 50 volunteers, including individuals with disabilities, which resulted in a 15% increase in volunteer retention. Inclusive Fundraising Event Optimization Initiative, Spearheaded an initiative that improved event execution and accessibility, contributing to a 10% year-over-year increase in funds raised and enhancing the organization's reputation for inclusivity. Successfully raised $190 (20,000 Taka) to support menstrual hygiene management of women with disabilities.
Extracurriculars
Global Volunteer, 01/01/18, 09/01/21, Facilitated sessions and workshops in multiple cities across Mumbai to enhance communication and leadership skills while assisting AIESEC's Organizing Committee in Navi Mumbai with the successful execution of the Global Village events.
Timeline
Business Consultant
Kidz Karnival Party Rentals
03.2024 - Current
Hospitality Service Specialist
Real Thai Cuisine
10.2023 - 02.2024
Research Associate
Creative Pathways
04.2023 - 07.2023
Assistant, Human Resource
Jobeir Properties and Development Limited
10.2022 - 07.2023
Program Manager
Bangladesh Disabled Development Trust
04.2019 - 09.2022
Corporate Finance Officer
British American Tobacco
12.2018 - 04.2019
Bachelor of Business Administration -
Bangladesh University of Professionals
Master of Management -
Trent University
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