Malick Guindo
Winnipeg,MB
Summary
I have round 4+ years of experience in IT/Tech and Finance as functional analyst and Customer professional services representative, managed all business needs. My strong work ethic in the team helps deliver the product with success and process efficiency by delivering strong troubleshooting and problem-solving skills with an analytical mindset. Bilingual Fluent in French, Russian and professional in English. Proven ability to use initiative and problem-solving skills to successfully deal with challenges and effectively handle difficult situations. Prior knowledge and experience In software Platforms and Standards with solid understanding of business integration technologies, vendor solutions in the market, and architecture trends like Micro-services. Solid understanding of Continuous Integration and Continuous Delivery concepts (DevOps), Experience in Agile methodology to create business requirement. Possess a desire to work within an advanced tech stack including AWS and Cloud based. I am a fast learner with strong time management and multi-tasking skills.
I also have experience with Excel, SQL, Python , Html, CSS, Javascript, Java and C++ ...
Overview
6
6
years of professional experience
Work History
Business Expert Banking Advisor
Royal Bank of Canada
02.2024 - Current
- Leveraged advanced analytics to develop customized financial strategies that significantly enhanced client satisfaction and portfolio performance at a leading financial institution.
- Implemented innovative fintech solutions that streamlined processes, reduced errors, and increased efficiency in client account management.
- Expert in adapting cutting-edge financial technologies, including software tools and AI-driven analytics, to improve the accuracy and timeliness of financial advice provided to high-net-worth clients.
- Drove the adoption of digital banking tools that transformed client interactions and service delivery, ensuring a superior customer experience while maintaining high security and compliance standards.
Account Specialist II
JPMorgan Chase & Co
08.2022 - 11.2023
- Strong knowledge of tech, payment processing industries, and related procedures and products; global management.
- Identify, analyze, and document the information collected from merchants.
- Managed virtual data sets efficiently, ensuring data integrity, accessibility, and security.
- Conducted data quality checks, performed transformations, and maintained documentation for virtual datasets.
- Implemented authentication, authorization, and security measures to protect data and system integrity.
- Analyze transactions, deposits, statements, and account information to resolve issues and provide solutions.
Global Service Desk - SRT/Data Analyst
Equinix (Sitel)
02.2020 - 06.2022
- Maintain a high knowledge of new products, equipment, features, and services.
- Provide insightful customer account management, including answering customer calls, addressing inquiries, and maintaining all customer data and information.
- Educated and provided outstanding training for new and existing employees on the insightful customer product resolution process, company policy, and claim research procedures, increasing departmental accuracy and preventing costly errors.
- Troubleshoot technical problems to determine the root cause, and provide efficient solutions.
- Defining new data collection and analysis processes.
Data Analyst (Contract/Part-Time)
Accenture
07.2021 - 10.2021
- Analyzed large datasets to extract actionable insights, generated detailed reports, and presented findings to support data-driven decision-making.
- Proficient in data visualization tools and statistical techniques, I contributed to process optimization, identified trends, and provided recommendations for business improvement.
- Maintained data accuracy and integrity while collaborating cross-functionally to deliver valuable solutions.
Education
Bachelor - Computer Science
Vistula University
01.2024
Diploma - Science & Finance
Progress School
Bamako, Mali01-2018
Skills
- Business intelligence analysis
- Operations management
- Product management
- Process Optimization
- Data analytics
- System optimization
- Customer service management
- Project management
- Solution implementation
- Training and mentoring
Languages
English
Full Professional
French
Native/ Bilingual
Russian
Native/ Bilingual
Bambara
Native/ Bilingual
Timeline
Business Expert Banking Advisor
Royal Bank of Canada
02.2024 - Current
Account Specialist II
JPMorgan Chase & Co
08.2022 - 11.2023
Data Analyst (Contract/Part-Time)
Accenture
07.2021 - 10.2021
Global Service Desk - SRT/Data Analyst
Equinix (Sitel)
02.2020 - 06.2022
Bachelor - Computer Science
Vistula University
Diploma - Science & Finance
Progress School
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