Malia Street

*Also worked at the company between the time of August 2018- September 2019

• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Helped management keep adequate supply.
• Controlled line and crowd with quick, efficient service.
• Counted and sorted cash tips.

• Maintained patient confidentiality in line with HIPAA regulations.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained rapport with physicians, nurses and other healthcare personnel.
• Supported office staff and operational requirements with administrative tasks.
• Monitored inventory levels and advised management of need for replenishment.
• Performed various administrative tasks by filing, copying and faxing documents.
• Organized and maintained patient chart filing system to promote quick data finding for staff.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed data entry and filing to keep records updated for easy retrieval.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.