Malia Scott
St. Thomas
Summary
Motivated and friendly individual with strong communication and problem-solving skills, eager to start a career in customer service. Known for being dependable, quick to learn, and committed to providing excellent support to customers and teammates.
Overview
1
1
Certification
Work History
Receptionist
Royal Oak Senior Living
02.2025 - 05.2025
- Handled multi-line phone systems, directing calls to appropriate departments efficiently.
- Maintained organized filing systems for client records and correspondence, enhancing retrieval speed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Winston Churchill Collegiate Institute
Scarborough, ON06-2020
Skills
- Active listening & clear communication
- Conflict resolutions & problem-solving
- Commitment to customer satisfaction
- Eagerness to learn new technologies
- Time management & organization
- Basic computer skills (MS Office, email)
Certification
- COVID-19 Proof of vaccination
Timeline
Receptionist
Royal Oak Senior Living
02.2025 - 05.2025
High School Diploma -
Winston Churchill Collegiate Institute