Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malia Portlock

La Mesa

Summary

Dynamic Collection Specialist with proven success at Balboa Thrift and Loan, adept at negotiating effective repayment plans while ensuring compliance with debt collection laws. Recognized for exceptional communication skills and professionalism, I excel in managing diverse client interactions and prioritizing tasks to achieve optimal outcomes.

Overview

18
18
years of professional experience

Work History

Collection Specialist

Balboa Thrift and Loan
Chula Vista
01.2022 - Current
  • Managing inbound and outbound calls
  • Monitoring accounts to identify overdue payments
  • Negotiating payment arrangements and developed effective repayment plans
  • Contacting debtors via telephone or email
  • Understanding debt collections laws and regulations

Certified Phlebotomy Technician

Sharp Grossmont Hospital
La Mesa
01.2016 - 01.2021
  • Collection of blood and non-blood specimens.
  • Specimen handling and processing.
  • Rotation between various laboratory departments.

Imaging Assistant Charge

Sharp Grossmont Hospital
La Mesa
01.2013 - 01.2016
  • Coordinate the workflow of the Imaging Assistants.
  • Transport patients in a safe and timely manner.
  • Acknowledge and comply with Sharps safety policies, behavior standards, and codes ethics.
  • Clerical duties which include data entry, typing, using phone etiquette and the use of the computer and other office equipment.

Certified Nursing Assistant

San Diego Hospice and the Institute of Palliative Medicine
San Diego
01.2011 - 01.2013
  • Traveled throughout San Diego County to a variety of healthcare facilities to perform patient care and ADL's to terminally ill patients.
  • Attended weekly team meetings and accurately completed daily patient charting on the computer using Allscripts.

Certified Nursing Assistant

Victoria Special Care Center
El Cajon
01.2007 - 01.2011
  • Assisted elderly residents with showers, personal care, grooming, feeding, and ADL's in a caring and compassionate manner.

Education

Certified Phlebotomy Technician 1 -

Grossmont Health Occupation Center
Santee, Ca
01.2016

Certified Surgical Technologist -

Concorde Career Institute
San Diego, Ca
01.2009

Certified Nursing Assistant -

George G Glenner
San Diego, Ca
01.2002

Skills

  • Excellent communication and customer service skills
  • Ability to prioritize and multitask
  • Knowledge of medical terminology
  • Professionalism
  • Punctuality
  • Ability to work well with a diverse population
  • Knowledge of infection control techniques
  • Knowledge of safety precautions
  • Knowledge of universal precautions
  • Knowledge of proper hand hygiene
  • Knowledge of the use of safety equipment
  • Clerical skills
  • Data entry
  • Sorting and filing
  • Telephone etiquette
  • Use of office equipment
  • Ability to work well in a team
  • Ability to work with minimal supervision

Timeline

Collection Specialist

Balboa Thrift and Loan
01.2022 - Current

Certified Phlebotomy Technician

Sharp Grossmont Hospital
01.2016 - 01.2021

Imaging Assistant Charge

Sharp Grossmont Hospital
01.2013 - 01.2016

Certified Nursing Assistant

San Diego Hospice and the Institute of Palliative Medicine
01.2011 - 01.2013

Certified Nursing Assistant

Victoria Special Care Center
01.2007 - 01.2011

Certified Phlebotomy Technician 1 -

Grossmont Health Occupation Center

Certified Surgical Technologist -

Concorde Career Institute

Certified Nursing Assistant -

George G Glenner

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Malia Portlock