Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Malia Laird

Shasta Lake

Summary

Dynamic and results-oriented professional with proven expertise in customer service and problem-solving skills honed at Tillys and Oakmont Of Redding. Excelled in building customer relationships and teamwork, significantly enhancing customer satisfaction. Demonstrates strong multi-tasking strength and a professional demeanor.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Sales Associate

Tillys
07.2024 - 09.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Server

Oakmont Of Redding
03.2024 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Education

High School Diploma -

Central Valley
Shasta Lake
06-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Professional demeanor
  • Adapt to diverse groups
  • Cleaning techniques

Certification

  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
  • OSHA Certified

Timeline

Sales Associate

Tillys
07.2024 - 09.2024

Server

Oakmont Of Redding
03.2024 - 05.2024

High School Diploma -

Central Valley

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Malia Laird