Malia Kim

• Greet and assisted customers promptly, both in person and by phone, maintaining a friendly and professional demeanor at all times.
• Recorded messages and customer information accurately while providing exceptional service and resolving inquiries with a genuine intent to solve problems
• Developed strong relationships with customers and team members through attentive listening and proactive action
• Maintained detailed records of all customer interactions and ensure administrative tasks, including filing and documentation, are completed accurately and on time
• Stayed current with brand training and product updates, advocating for service excellence and maintaining a high level of professionalism
• Handled additional duties such as balancing transactions, completing work orders, and coordinating dealer trade paperwork

• Facilitated telephone communications (both inbound and outbound communication)
• Accepted and directed incoming calls takes detailed messages, and provides callers with information
• Distributed mail/faxes and coordinated all courier pickups
• Coordinated and processed customer payments, customer accounts, petty cash and cheques
• Coordinated internal work, liaison with Service, Parts, and Sales Department staff
• Updated information regarding all scheduled and confirmed appointments with the customers
• Accomplished all daily, weekly, and monthly goals as established by the Business Development Manager (BDC)
• Maintained cleanliness of lounge area, also offering and providing refreshments

• Fulfilled administrative duties; book-keeping current and on-boarding participant files, client assessments, intakes & referrals

• Coordinated activities such as appointments, special events, and guest interactions to enhance customer experience
• Ensured the safety and well-being of all participants by adhering to health and safety policies and maintaining a secure environment, providing quality care
• Facilitated workshops and promoted services and offerings through various platforms to drive engagement and awareness.
• Provided supervision, support, and orientation to staff and volunteers, ensuring smooth operations and alignment with goals.
• Performed administrative duties, including preparing reports, managing registrations, maintaining records, and tracking attendance

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Greeted and assisted an average of 100 customers per day in finding or selecting items with high success rate
• Received and processed financial transactions with a keen focus on upselling
• Achieved Employee of the Month for exceptional customer service Adhered to company values and attitudes with outstanding integrity Reported to coworkers and ensured continuous, clear line of communication