Mali Tropeano
Fairfield
Summary
Adept at managing high-stress situations, I enhanced emergency response times at American Medical Response, AMR, by coordinating logistics and training new dispatchers, showcasing strong decision-making and verbal communication skills.
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with responders, and ensuring timely arrivals and transports. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Achievements also include boosting sales at Luxxotica through strategic visual merchandising, demonstrating my ability to multitask and organize effectively.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dispatcher
American Medical Response, AMR
01.2016 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Pharmacy Assistant
Pds Courier
09.2014 - 01.2016
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Visual Merchandising Coordinator
Luxxotica
04.2013 - 06.2014
- Boosted sales through effective product presentation and strategic placement within the store.
- Managed inventory levels, ensuring timely restocking of high-demand items in visually compelling ways.
- Improved overall visual aesthetics by regularly updating mannequin styling according to current fashion trends.
- Contributed to the development of company-wide visual merchandising guidelines, establishing best practices for stores across the region.
- Participated in sales on floor to boost store goal.
- Balanced Register.
Dispatcher
Six Flags Discovery Kingdom
06.2012 - 04.2013
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
Education
High School Diploma -
Armijo High School
Fairfield, CA06-2008
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Prioritizing calls
- Time management
- Stress tolerance
- Attention to detail
- Multitasking and organization
- Verbal and written communication
Certification
- Incident Command System for Single Resources and Initial Action Incidents (ICS 200) - Federal Emergency Management Agency.
- National Incident Management System (NIMS) Integration Center Certification - Federal Emergency Management Agency.
Timeline
Dispatcher
American Medical Response, AMR
01.2016 - Current
Pharmacy Assistant
Pds Courier
09.2014 - 01.2016
Visual Merchandising Coordinator
Luxxotica
04.2013 - 06.2014
Dispatcher
Six Flags Discovery Kingdom
06.2012 - 04.2013
High School Diploma -
Armijo High School
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