Malgorzata (Gosia) Kruczewska
Nanaimo,BC
Summary
Adaptable professional with proven ability to learn quickly and adjust to new environments. Expertise in acquiring and applying knowledge effectively to drive results. Committed to continuous learning and adept at managing change successfully.
Overview
18
18
years of professional experience
Work History
Travel Advisor
CtuisePlus Travel and Tours
Nanaimo, BC
09.2022 - Current
- Provided personalized travel itineraries for clients based on preferences and budgets.
- Researched and recommended cruise options to enhance client travel experiences.
- Coordinated bookings for flights, accommodations, and excursions for various trips.
- Assisted clients with travel documentation, including visas and insurance needs.
- Managed client inquiries through email and phone, ensuring timely responses.
- Collaborated with team members to share insights on popular travel destinations.
- Answered incoming calls and replied to emails to answer client questions regarding pricing, accommodations and concerns.
- Performed outbound guest and reservation follow-up via phone and email on daily basis.
Wine Tasting Host
Chateau Wolf
Nanaimo, BC
05.2022 - 10.2022
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Merchandising. Maintaining inventory and store displays.
Professional Vocalist
Tui Cruises
Hamburg, Germany
02.2014 - 11.2021
- Performed live vocal performances at various venues and events.
- Collaborated with musicians to create engaging musical arrangements.
- Engaged with audiences to enhance their concert experience.
- Maintained professional relationships with booking agents, promoters, venues and record labels.
- Trained regularly to maintain vocal technique and stamina.
- Handled contract agreements with bands, venues and contractors
Professional Vocalist
Royal Caribbean International
Miami, Florida
07.2007 - 12.2012
- Performed live vocal performances at various venues and events.
- Collaborated with musicians to create engaging musical arrangements.
- Developed and rehearsed new songs for upcoming performances.
- Engaged with audiences to enhance their concert experience.
Education
Master of Arts - Music Therapy
Lodz Academy of Music
Lodz, Poland05-2008
Bachelor of Arts - Music Therapy
Lodz Academy of Music
Lodz05-2006
Skills
- Customer service
- Communication skills
- Attention to detail
- Problem solving
- Team collaboration
- Contract negotiation
- Documentation
- Scheduling
- Reliable
- Microsoft Word
- Microsoft Excel
- Outlook
Languages
English
Full Professional
Polish
Native/ Bilingual
Russian
Elementary
Affiliations
- Dogs
- Hiking
- Travelling
- Meeting new people
References
References available upon request.
Timeline
Travel Advisor
CtuisePlus Travel and Tours
09.2022 - Current
Wine Tasting Host
Chateau Wolf
05.2022 - 10.2022
Professional Vocalist
Tui Cruises
02.2014 - 11.2021
Professional Vocalist
Royal Caribbean International
07.2007 - 12.2012
Master of Arts - Music Therapy
Lodz Academy of Music
Bachelor of Arts - Music Therapy
Lodz Academy of Music
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