Summary
Overview
Work History
Education
Skills
Art
Timeline
Generic

Malgorzata Mrugala

Brampton,ON

Summary

Reliable and upbeat Bakery Attendant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

7
7
years of professional experience

Work History

Bakery Attendant, Baker

Reds Restaurant Square One
02.2022 - Current


  • Maintained regulars with excellent customer service, making them feel welcomed and appreciated
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Greeted guests in with friendliness and professionalism.
  • Trained and supervised new employees on bakery operations and procedures.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Operated cash registers and processed payments accurately.


Server

Macaronz Bakery
01.2018 - 02.2022
  • Strong written and verbal communication skills, with the ability to provide clear and concise information about products and services
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Organizer Volunteer

St. Roch Secondary School
09.2016 - 06.2018
  • Volunteered over 200 hours
  • Served breakfast to students
  • Cleaned up tables after breakfast was finished

Assistant Teacher

Conestoga Elementary School
09.2016 - 06.2018
  • Volunteered over 1000 hours
  • Supervised children with mental disabilities to ensure they were being safe
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Assisted in implementation of new learning tools, systems and materials.

Cafeteria Cashier

Atlantic Packaging Products Ltd
07.2016 - 09.2016
  • Pitched in to help with other tasks and duties to keep cafeteria running smoothly during employee absences.
  • Handled large amounts of cash daily with meticulous detail and focus, documenting each transaction according to protocol.
  • Greeted customers with professionalism and welcoming demeanor, generating appreciation for establishment through dedication to service.
  • Relayed orders to restaurant staff through careful record-keeping and detailed communication.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

Smart Serve Certificate -

Humber College
Brampton, Ontario

Associate"s Degree - Fashion Arts & Business

Humber College
Toronto, ON
05.2025

High School Diploma -

St. Roch Secondary School
Brampton, Ontario
06.2019

Skills

  • Customer Service
  • Engaging with Diverse Customers
  • Merchandise Recommendations
  • Excellent Written and Verbal Communication

Art

Art and Fashion Enthusiast

As an ardent art and fashion enthusiast, I indulge in creative pursuits like sketching, painting, and exploring mixed media to express my emotions and thoughts visually. Keeping a close eye on fashion trends and history, I love curating innovative looks while offering personalized styling advice. Attending art exhibitions and fashion shows inspires my passion further, and I embrace sustainability through DIY projects and upcycling, making my love for art and fashion an integral part of my identity.

Timeline

Bakery Attendant, Baker

Reds Restaurant Square One
02.2022 - Current

Server

Macaronz Bakery
01.2018 - 02.2022

Organizer Volunteer

St. Roch Secondary School
09.2016 - 06.2018

Assistant Teacher

Conestoga Elementary School
09.2016 - 06.2018

Cafeteria Cashier

Atlantic Packaging Products Ltd
07.2016 - 09.2016

Smart Serve Certificate -

Humber College

Associate"s Degree - Fashion Arts & Business

Humber College

High School Diploma -

St. Roch Secondary School

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Malgorzata Mrugala