MALESSA MARTIN
Office Administrator|Immigration Consultant
Mississauga,ON
Summary
Experienced with providing strategic guidance and support to clients. Utilizes analytical skills and effective communication to drive solutions. Track record of fostering strong client relationships and delivering impactful advisory services.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Regulated Canadian Immigration Consultant
Desi Immigration & Visa Consultancy Services
Mississauga
05.2023 - Current
- Consult Clients on the different Immigration Pathways to Canada
- Advise clients on the best Immigration Pathways that best suites their criteria
- Gather relevant documents, and fill in the necessary application forms for client
- Submit applications on behalf of clients, and forwarding corresponding with IRCC on client's behalf
- Notify clients of any changes or information that is necessary.
Immigration Administrator
Flynn Canada Ltd
Mississauga
06.2024 - 01.2025
- Assisted members of the Immigration Administrative team in completing forms accurately and completely according to specific requirements.
- Assessed potential work permit applicants documents for accuracy and completeness prior to submitting their applications.
- Responded promptly to inquiries from all individuals regarding their applications or other matters.
- Maintained comprehensive records of all potential foreign employees interactions and case updates for future reference.
- Performed data entry tasks to ensure all temporary foreign workers information were documented accurately on the company system.
Nature Isle Tropical Gourmet- Customer Service Representative
Dorian Etienne
06.2014 - 08.2017
- Greeted customers in a friendly and helpful manner
- Marketed company products by calling and emailing customers, to educate them on new and improved company products
- Upselling products to new and existing customers, surpassing company target requirements, while generating profitable sales for the company.
Clear Harbor (Comcast USA)- Data Entry Associate
02.2012 - 05.2014
- Updated existing databases with new customer information as required.
- Uploaded and maintained digital records accurately.
- Verified data accuracy in databases and corrected errors.
- Resolved discrepancies between physical documents and electronic records.
- Processed large volumes of data quickly, accurately, and efficiently.
Clear Harbor (Comcast USA)- Customer Account Executive
12.2009 - 02.2012
- Developed and managed customer relationships to ensure satisfaction with services provided.
- Provided customers with product information, pricing and availability details.
- Maintained accurate records of all customer interactions.
- Overcame customer objections utilizing consultative approach and established scripted responses.
Francois Security Company Ltd. -Office Administration, Human Resource & Payroll
07.2008 - 12.2009
- Assisting the CEO by scheduling meetings, maintaining files, preparing payroll, and providing company feedback reports
- Successfully partnered in the recruitment and training process of new employees, ensuring they are prepared for their tasks.
Education
Diploma -
01-2020
GPA: 3.9
Diploma -
01-2019
GPA: 3.7
Skills
- Interviewing techniques
- Data organization
- Document Preparation
- Organization and Administration
- Microsoft Office and DocuSign
- Call Management
- Appointment Scheduling
- Critical thinker
- Analytical thinking
- Time management
- Critical thinking
- Written communication
Languages
English
Native or Bilingual
Certification
- Licensed Regulated Canadian Immigration Consultant
Timeline
Immigration Administrator - Flynn Canada Ltd
06.2024 - 01.2025
Regulated Canadian Immigration Consultant - Desi Immigration & Visa Consultancy Services
05.2023 - Current
Nature Isle Tropical Gourmet- Customer Service Representative - Dorian Etienne
06.2014 - 08.2017
Clear Harbor (Comcast USA)- Data Entry Associate -
02.2012 - 05.2014
Clear Harbor (Comcast USA)- Customer Account Executive -
12.2009 - 02.2012
Francois Security Company Ltd. -Office Administration, Human Resource & Payroll -
07.2008 - 12.2009
CDI College Mississauga - Business Administration - Diploma,
CDI College Mississauga - Immigration Consultant - Diploma,
References
Pastor Henry Turner, GHMBC (Rochester, NY)
Krista Jno Baptiste, Early Childhood Educator (Canada)
Ocean Miller, Regulated Canadian Immigration Consultant (Canada)
Carol Bennett, Assistant Director of Admissions, CDI College (Canada)
Summary
80wpm, Accurately processing more than 150 orders, to 250 processed orders per day, while preparing reports and giving feedback to the supervisor.