Summary
Overview
Work History
Education
Skills
Timeline
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Malek Makhoul

CALGARY,AB

Summary

I am passionate about helping others and social justice. provide newcomer with information and service referrals to facilitate their adjustment into new country, and to support their integration in city. Highlights of Skills Excellent interpersonal and relationship building skills. Excellent organizational skills and proven ability to multi-task. Understanding and appreciation of the service needs of various community and ethnos cultural groups. Solid understanding of settlement related issues. Ability to work independently in a fast-paced environment with tight deadlines. Strong administrative background and time management skills. Strong computer skills and proficiency with Microsoft Office Suite ICDL. fluent in Arabic. Coordination with local and international project partners, preparing agendas, reporting, and following up on received funds, budget control. Provide settlement services to clients by assessing clients’ needs, making internal and external referrals to appropriate services, and following up. Upbeat Welcome Center Representative experienced in directing guests, managing supplies and maintaining work areas. Strengths include appointment setting, recordkeeping and customer service. Solid conflict resolution, multitasking, and communication skills gained over extensive history in related roles.

Overview

10
10
years of professional experience

Work History

Mentorship Program Facilitator

CBFY
Calgary, Alberta
09.2023 - Current
  • Develop students’ success by encouraging positive character development.
    Provide leadership and life skills training .
    Foster relationships with teachers, school personnel and community partners.
    Attend team meetings as required by the Program Supervisor .
    Support the Youth Workers in ensuring that client files are kept up to date and confidential.
    Assist the Youth Workers in the development of lesson plans.
    Bridge Link Registration Assistance in student registration, translation upon request and effective cooperation , written paper assistance in registration, translation and cooperation with coordinators.
    Time Management: Effectively manage time, ensuring punctuality and regular attendance.
  • Supervised students during off-site visits related to their coursework.
  • Facilitated group activities in a safe, supportive environment.
  • Coordinated volunteer resources within the organization's programs.
  • Modeled positive attitudes and choices for program participants to improve behaviors.
  • Planned, directed and monitored instructional methods and content of educational and vocational programs.
  • Implemented policies, procedures and programs to carry out educational standards and goals.
  • Delivered presentations during parent orientation meetings.
  • Created environment focused on meeting learning targets, developing skills and stimulating students' interests.

Volunteer - Intake Worker

Calgary Bridge Foundation for Youth
Calgary, Alberta
01.2023 - 07.2023
  • Act as the first point of contact for youth and families entering the public-school systems, offering effective communication in their home language as needed
  • Connect newcomers with settlement resources.
  • Provided emotional support to individuals experiencing stress or crises.
  • Organized outreach activities to inform community members about available services.
  • Ensured compliance with applicable laws, regulations and policies.
  • Responded promptly and professionally to inquiries regarding services offered.

Volunteer- Customer Service

International Expo2020 Dubai
Dubai, U.A.E
09.2021 - 09.2022
  • Assistance in organizing the event
  • Organizing and selling tickets.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Settlement Counsellor

Emirates Red Crescent U.A.E
Dubai, U.A.E
01.2015 - 09.2022
  • Receiving newcomers’ arrivals at Dubai international Airport
  • Completed paperwork at the airport
  • Coordinating training and educational programs for newcomers
  • Assistance in finding cheap and suitable homes for rent
  • Helping families find schools for their children and coordinating with students
  • Assistance in finding specialized health centers
  • Help in cooperation with the government to educate newcomers to the laws of the country
  • Data entry, statistics and report generation
  • Conduct needs assessments
  • Helping new refugees in the city with the necessary documents to start their new life, such as an identity document and a driving certificate.
  • Created an environment that was safe, supportive, and conducive to learning for all students.
  • Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
  • Established collaborative relationships with parents and guardians in order to provide effective care for their children.
  • Provided individual and group counseling sessions for clients.
  • Developed crisis intervention strategies for individuals facing difficult situations or events.

Volunteer - St. Church Asaeda -Syria Tartous

social service
Tartous, Nova Scotia
12.2014 - 12.2015
  • Providing aid and assistance to refugees from the city affected by the war in Syria
  • Help them: how to get food, how to secure housing, how to get a doctor
  • Give them in-kind assistance such as heating blankets
  • Provide winter clothing and supplies as needed
  • Used to help new refugee's students that they need courses in the field that I was studying so I used to help them and support in their studies.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

bachelor's degree in economy -

Skills

  • Interpersonal skills
  • Relationship building skills
  • Organizational skills
  • Multi-tasking
  • Understanding of service needs
  • Understanding of settlement related issues
  • Independent work
  • Time management skills
  • Administrative background
  • Computer skills
  • Microsoft Office Suite
  • ICDL
  • Arabic language proficiency
  • Coordination
  • Preparing agendas
  • Reporting
  • Budget control
  • Settlement services
  • Referral management
  • Community Outreach
  • Data Analysis
  • Workshop Facilitation
  • Onsite tours
  • Report Generation
  • Program Optimization
  • Data management familiarity

Timeline

Mentorship Program Facilitator

CBFY
09.2023 - Current

Volunteer - Intake Worker

Calgary Bridge Foundation for Youth
01.2023 - 07.2023

Volunteer- Customer Service

International Expo2020 Dubai
09.2021 - 09.2022

Settlement Counsellor

Emirates Red Crescent U.A.E
01.2015 - 09.2022

Volunteer - St. Church Asaeda -Syria Tartous

social service
12.2014 - 12.2015

bachelor's degree in economy -

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Malek Makhoul