Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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MALEK JUBRAN

Mississauga,ON

Summary

Transformative management professional with 14 years of verifiable successes and progressive leadership experience in operation management. Offer a polished interpersonal style founded upon integrity, skilled at establishing rapport and trust with staff and customers from diverse cultures and backgrounds. Adept at analyzing complex business challenges and identifying feasible, creative solutions to improve staff performance and bottom lines.

Overview

18
18
years of professional experience

Work History

Parcel Hub Operations Manager, Depot Superintendent, Restructure Project Manager Supervisor

Canada Post Corporation
Mississauga, ON
07.2011 - Current
  • Directed and managed the operations of more than 400 unionized employees overseeing employees productivity saving more than $1.5 Million in working hours.
  • Serviced more than 500,000 customers a year with a success delivery rate of 97.8%
  • Managed and maintained a fleet of more than 100 delivery and service vehicles with less than 1% break down time
  • Organized and rebuilt communications lines between shift team managers increasing work productivity while reducing unwarranted contractor work payments by an average of 81%
  • Ensure 100% compliance with all relevant federal legislations in accordance with Corporation Act
  • Maintained accurate monthly customer data updates with a 0% error rate
  • Lead and managed the restructuring project of delivery service routes in Mississauga delivery center reducing yearly operational service cost by 292,500
  • Oversee employees staffing, attendance management, performance management and training requirements are met for all employees at the depot
  • Conducting accident investigations and reporting incidents
  • Analyze each employee work style to provide hands-on coaching tailored to their needs, to maximize KPIs.
  • Maintained safe work site by implementing safety requirements and good housekeeping regulations reducing health and safety injuries by an average of 26%.

MANAGER ASSISTANT MANAGER, CUSTOMER SERVICE REPRESENTATIVE

Grafton, Inc
Fraser
01.2005 - 06.2011
  • Coordinated events and promotions to meet & exceed monthly sales targets for each product category, tracking staff sales figures to design precision-targeted performance motivation tactics
  • Revitalized the lackluster sales by revamping store’s layout to increase track and improving merchandising of products to create more visual appeal
  • Drive revenues by providing customers opportunities to purchase related or new products and services
  • Develop and maintain customer relationships at all levels of the customer base to increase revenues and customer satisfaction
  • Utilized computerized inventory control tools to monitor stock levels and track turnover rates for different product lines
  • Employed an attentive, solutions-focused sales style to help customers select products and services aligned with their specific needs
  • Leveraged exceptional client relationship building skills to achieve business unit monthly sales targets.

Education

BACHELOR OF COMMERCE - Business Management, Global Management

Ryerson University
06.2011

ACCOUNTING DIPLOMA -

Sheridan College
06.2005

Workplace Mental Health Leadership Certificate Program -

Queen’s University
09.2017

Skills

  • Power Bi
  • Tableau
  • SAP Software
  • Share Point
  • Customer relationship management (CRM)
  • MS Office
  • MS Teams
  • Work Planning and Prioritization
  • Performance Monitoring
  • Cost Analysis
  • Problem Anticipation and Resolution
  • Team Leadership
  • Management Team Building
  • Staff Development
  • Work Monitoring
  • Cost Reduction
  • Team Collaboration
  • Customer Relationship Management
  • Problem-Solving
  • Policy Development and Enforcement

Additional Information

Ryersonuccessfully implement Covid 19 preventive measures to protect the health and safety of employees and customers. Bravo Achievement Award, 2019 – successful completion and launch of Mississauga delivery centre restructure.

Timeline

Parcel Hub Operations Manager, Depot Superintendent, Restructure Project Manager Supervisor

Canada Post Corporation
07.2011 - Current

MANAGER ASSISTANT MANAGER, CUSTOMER SERVICE REPRESENTATIVE

Grafton, Inc
01.2005 - 06.2011

BACHELOR OF COMMERCE - Business Management, Global Management

Ryerson University

ACCOUNTING DIPLOMA -

Sheridan College

Workplace Mental Health Leadership Certificate Program -

Queen’s University

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