Malek Fendri
Montreal,QC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Polyvalent
Spirulna , Royalmount
Montreal, Quebec
09.2024 - 10.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Prepared and served various types of smoothies.
- Prepared salads, sandwiches, and other food items according to customer requests.
- Stocked shelves with fresh produce, meats, cheeses, condiments, dressings, and other ingredients.
Réceptionnist
Mariott
Tunis, Tunisia
01.2023 - 06.2024
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Scheduled appointments for spa treatments or other services requested by guests.
- Responded to emergency situations in a timely manner.
Manager
La Dokkana
Tunis, Tunisia
05.2021 - 12.2022
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Developed strategies for improved operational efficiency and customer satisfaction.
Education
Dual Bachelor Degree - Information Systems Business Analysis
Universite Claude Bernard Lyon 1
Lyon , France07-2024
Bachelor of Science - Business Intelligence Analytics
Esprit School of Business
Tunis , Tunisia07-2024
Master of Science - Business Intelligence Analytics
HEC Montréal
Montreal, QCSkills
- Teamwork and Collaboration
- Strategic Planning
- Operations Management
- Coffee expertise
- Scheduling
- Customer and client relations
Languages
English
Full Professional
French
Full Professional
Arabic
Native/ Bilingual
Timeline
Polyvalent
Spirulna , Royalmount
09.2024 - 10.2024
Réceptionnist
Mariott
01.2023 - 06.2024
Manager
La Dokkana
05.2021 - 12.2022
Dual Bachelor Degree - Information Systems Business Analysis
Universite Claude Bernard Lyon 1
Bachelor of Science - Business Intelligence Analytics
Esprit School of Business
Master of Science - Business Intelligence Analytics
HEC Montréal
Similar Profiles
Layla HusseinLayla Hussein
Cashier at RoyalmountCashier at Royalmount
SPENCER BELOFFSPENCER BELOFF
Leader of Operations Team at Jardin RoyalmountLeader of Operations Team at Jardin Royalmount
Joe AugustineJoe Augustine
Bilingual Digital Tech Specialist at TD Canada TrustBilingual Digital Tech Specialist at TD Canada Trust