Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Malek Dridj

Ottawa,ON

Summary

Dynamic Export Manager with a proven track record at KNAUF, enhancing export strategies to accelerate revenue growth. Skilled in Incoterms proficiency and fostering strong international partnerships, I excel in negotiation and customer service. Demonstrated success in optimizing supply chain operations and increasing market presence through strategic planning and effective communication.

Overview

23
23
years of professional experience

Work History

Export Manager

KNAUF
06.2007 - Current
  • Coordinated sales forecasts and inventory management to ensure adequate stock levels for prompt fulfillment of customer orders.
  • Expanded export market presence by identifying and securing new business opportunities.
  • Managed complex logistics for timely delivery of goods, ensuring optimal shipment conditions were maintained.
  • Negotiated favorable contract terms to maximize profit margins while maintaining high-quality standards.
  • Enhanced customer satisfaction by providing exceptional support and resolving issues promptly.
  • Developed strong relationships with international partners, fostering long-term business collaborations.
  • Accelerated revenue growth with the development and implementation of effective export strategies.
  • Monitored economic/political developments within designated regions that could potentially impact exports; proactively addressed any potential challenges or risks.
  • Analyzed competitors'' strategies and adjusted approach as needed to maintain a competitive edge in the global marketplace.
  • Optimized supply chain operations by collaborating closely with suppliers, carriers, freight forwarders, customs brokers, and other key stakeholders involved in the export process.
  • Increased brand awareness through targeted marketing campaigns tailored specifically for international markets.
  • Organized participation in international trade shows, promoting company products/services to potential clients worldwide.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.

Farmer

Family Business
01.2005 - 05.2007
  • Maintained and repaired various farming equipment.
  • Enforced proper storage of crops, fertilizers and materials used in agricultural production.
  • Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
  • Improved overall farm efficiency with the adoption of modern agricultural technology and equipment.
  • Ensured timely planting and harvesting schedules for maximum productivity and minimal waste.
  • Coordinated inventories of seeds, chemicals, plant nutrients and tools to achieve business targets.
  • Budgeted equipment purchases and regular repairs.
  • Developed strong relationships with suppliers to secure favorable pricing on seeds, feed, and equipment.

Sales Agent

Société Commerciale Des Produits Sanitaires
04.2003 - 12.2004
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Sales Agent

Société Industrielle D’Ameublement
07.2001 - 03.2003
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.

Education

Bachelor of Science - Finance

Institut Supérieur De Gestion
Tunis
06.2000

Skills

  • Incoterms Proficiency
  • Customer Service
  • Transportation Scheduling
  • Supply Chain Coordination
  • Negotiation
  • Multilingual Communication
  • Logistics Management
  • Cross-cultural negotiation
  • Currency Exchange Management
  • Customer Support
  • Account Management
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration

Languages

French
Native or Bilingual
Arabic
Native or Bilingual
English
Full Professional

Timeline

Export Manager

KNAUF
06.2007 - Current

Farmer

Family Business
01.2005 - 05.2007

Sales Agent

Société Commerciale Des Produits Sanitaires
04.2003 - 12.2004

Sales Agent

Société Industrielle D’Ameublement
07.2001 - 03.2003

Bachelor of Science - Finance

Institut Supérieur De Gestion

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Malek Dridj