Malek Alkronz

• Organized and maintained filing systems, including electronic databases and records.
• Prepared work sheets using Microsoft Office applications such as word and Excel.
• Managed currency exchange by interacted directly with customers.
• Handled direct customer transactions for processing inbound and outbound money transfers
• Verified customer-requested currencies unavailable in stock, sourced them from agents in Ontario and nearby areas, and secured the best rates.
• Followed up on customers’ transactions to ensure smooth processing and resolution of any issues.

• Negotiated FCY purchases with overseas agents to secure best market rates.

• Managed large branch transactions, setting optimal rates for customer and company benefit.

• Reconciled accounts with agents daily at market open and close.

• Served as evening shift supervisor for the dealing department.

• Approved/rejected inward and outward payments for agents, branches, and clients.

• Handled VIP transactions directly, ensuring timely transfers at the best daily rates.

• Monitoring currencies rate on the FX screen which connected with the world central bank
• Update the transfer rate for the branches as per the market live rate after calculating and adding the profit margin
• Update the opening and closing rate for the stable currencies

• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Answered questions from customers by phone and email, offering company details, and policy information as requested.
• Responded promptly to emails sent by customers seeking assistance.
• I provided the translation between customers and internal departments, since some departments have non-Arabic-speaking staff

• Teach non-Arabic speaker of pronunciation the Arabic latter
• Translate many types of documents (legal, letters and short stories)