Ma. Lea Tanudra
Etobicoke,Canada
Summary
- A Sales Associate, or Retail Sales Associate, is responsible for assisting customers throughout the buying process. Our duties include greeting customers when they enter the store, helping customers find specific products or showing them how to use them and ringing up customer purchases on the POS register.
- Knowledgeable Reconciliation Analyst who is adept at developing compliance rules as well as audit procedures. Adept at doing extensive research using computer databases developing final reports that outlined customer's exact specifications and presenting findings to customers. Specializes in bank and sales account reconciliations.
- Experienced reimbursement analyst with a passion for working with numbers and solving puzzles. Proven ability to research, identify, and correct errors in complex data sets. Excels at creating and implementing streamlined processes that improve efficiency and accuracy.
- Customer service professional committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.
- Dedicated Financial Representative with experienced in banking and insurance. Highly adept at cross-selling through promotion and in-depth knowledge of industry products and services. Excellent team player with strong multi-tasking problemsolving and organizational skills.
- Personable and knowledgeable Technical Support Representative assisted customers with various hardware and software related issues.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate (Cashier, Customer Service)
Canadian Tire
10.2023 - Current
- Ability to resolve retail and/or customer issues
- Responding to and handling customer and staff inquiries, requests, and concerns in a timely manner
- Balances cash and is aware of amount of cash on hand
- Maintains merchandise around the cash area and ensures that retail basics are executed efficiently
- Handles multiple customers in an effective and efficient manner
- Deals with challenging situations and conflict resolution in a professional manner
- Operates cash register and all point of sales functions
- Helping in refilling stocks near the cash lane area and etc
- Processes customer purchases efficiently, following standardized procedures
- Accurately verifies merchandise quantities, descriptions and prices when processing customer purchases
- Balances cash and is aware of amount of cash on hand
- Maintains merchandise around the cash area and ensures that retail basics are executed efficiently
- Deals with challenging situations and conflict resolution in a professional manner.
Junior Reconciliation Analyst
Worldremit LTD
09.2021 - 06.2023
- Explaining complex accounting principles to non-finance professionals, including business executives and other stakeholders
- Analyzing data to identify trends and make recommendations for improvements in current practices
- Establishing effective working relationships with key stakeholders in the organization, including senior management and functional departments such as accounting or finance
- Identifying opportunities for cost savings by eliminating redundant processes or inefficient workflows
- Reviewing financial statements for accuracy and looking for anomalies or problems that may indicate fraud or mismanagement.
Customer Service Executive Level 4
Worldremit LTD
08.2019 - 09.2021
- Handled supervisory calls; attempt to solve the problem or at least propose the appropriate solutions
- Handled customer call back specifically on complaints and escalations
- Checked formal complaints, corresponds with local partner/Operations for delayed transactions and coordinates with managers for any compensation requests
- Managed the Manager's Inbox, Correspondence Inbox and respond accordingly to customer requests and concerns
- Conducted floorwalking and real time assistance to front line CSE's
Customer Service Executive
Worldremit LTD
06.2018 - 08.2019
- Provided complete information about the product to the customer
- Solved all product or service related issues of the customers
- Maintained and updated the information of the customers regularly
- Provided the best possible solution to the queries of the customers.
Customer Service Agent
Sykes Asia, Inc.
05.2016 - 06.2018
- Maintained a positive, empathetic, and professional attitude toward customers at all times
- Responded promptly to customer inquiries
- Communicated with customers through various channels
- Acknowledged and resolved customer complaints.
Customer Sales Representative
Ebusiness BPO/ Aspired
07.2015 - 04.2016
- Collaborated with management to gather and analyze financial information
- Prepared financial plans and developing financial models
- Evaluated cost structures and revenue streams
- Researched and analyzed business trends and preparing financial forecasts.
Representative
Teleperformance
04.2015 - 07.2015
- Actively listened to customers to understand their issues or concerns
- Interview clients to gather information useful in providing recommendations and solutions to a technical problem
- Installed, configured, and troubleshoot computer systems, servers, and network issues
- Provided daily technical support services for information technology establishments
Service Crew (Cashier)
Jollibee Foods Corporation
10.2011 - 08.2012
- Interacted with customers and receive payment in various forms including cash, checks, credit cards, gift cards, and vouchers
- Completed other financial transactions for customers such as issuing receipts, completing refunds and exchanges, and returning change or credits as necessary
- Communicated effectively and professionally with customers by greeting people, answering questions, providing information, assisting in transactions, and resolving complaints according to standard policies.
Education
Bachelor Of Science In Management Accounting -
University Of Cebu-Main
Bachelor Of Science In Accountancy -
Holy Name University
BSBA-Major in General Business Management -
Cebu Institute of Technology-University
01.2022
Skills
- Conflict Resolution
- Excellent Communication Skills
- Troubleshooting
- Service and Support
- Strong Work Ethic
- Great Attention to Detail
Personal Information
- Passport Number: P6032953A
- Number of Children: 1
- Date of Birth: 09/23/92
- Nationality: Filipino
- Marital Status: Single
Relatives In Canada
none
References
- Eryl Mae Toledo, Direct supervisor Finance Manager, Worldremit LTD Sumilon, Corner Camiguin Road, Cebu City, Cebu, Philippines, 09452285537
- Michelle Rubio, Reconciliation Analyst, Worldremit LTD Sumilon, Corner Camiguin Road, Cebu City, Cebu, Philippines, 09276486865
- Maylynn Ann Misa, Fraud Manager, Worldremit LTD Sumilon, Corner Camiguin Road, Cebu City, Cebu, Philippines, 09179526328
Languages
English
Full Professional
Timeline
Retail Sales Associate (Cashier, Customer Service)
Canadian Tire
10.2023 - Current
Junior Reconciliation Analyst
Worldremit LTD
09.2021 - 06.2023
Customer Service Executive Level 4
Worldremit LTD
08.2019 - 09.2021
Customer Service Executive
Worldremit LTD
06.2018 - 08.2019
Customer Service Agent
Sykes Asia, Inc.
05.2016 - 06.2018
Customer Sales Representative
Ebusiness BPO/ Aspired
07.2015 - 04.2016
Representative
Teleperformance
04.2015 - 07.2015
Service Crew (Cashier)
Jollibee Foods Corporation
10.2011 - 08.2012
Bachelor Of Science In Management Accounting -
University Of Cebu-Main
Bachelor Of Science In Accountancy -
Holy Name University
BSBA-Major in General Business Management -
Cebu Institute of Technology-University