Malcom Mbabali
Toronto,ON
Summary
Customer care, stock handling and sales experience that has given me the necessary understanding of how to navigate situations and problems that involve business clients. Building several relationships that are crucial for business growth.
Compassionate community and social service specialist with background in developing and implementing programs that serve diverse populations. Skilled in crisis intervention, case management, and program development to address various social issues. Demonstrated ability to build strong relationships with community members and stakeholders leading to enhanced support networks and improved outcomes for clients. Have made significant contributions to team efforts through innovative problem-solving and commitment to continuous improvement in service delivery.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
2
2
years of professional experience
Work History
Volunteer
City of Toronto
Toronto, Canada
10.2024 - Current
- Assisted with event coordination and visitor engagement during Nuit Blanche, city-wide contemporary art event
- Provided guidance and information to attendees regarding the event locations, installations and schedules
- Collaborated with team volunteers to ensure a smooth flow of visitors and effective crowd management
- Gained experience in event logistics, customer service and team collaboration
General manager
Ragga Dee Beach
Kampala, Uganda
11.2022 - 11.2024
- Supervising and monitoring daily duties and activities at the beach
- Resolving issues and several conflicts at the beach
- Organizing festivals, birthday parties and picnics
- Conducting appraisal meetings with employees at the beach
- Carrying out market research and updating beach services and customer care
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Supervised employees through planning, assignments, and direction.
Education
Sanctuary Sociology studies
York university
09.2024
Viva College
Kampala Uganda 09-2022
Uganda certificate of education -
Turkish Light Academy
Kampala, Uganda04.2019
Skills
- Active Listening
- Soft skills
- Payment processing
- Computer Literate
- Client engagement
- Marketing skills
- Advanced Excel
- Relationship building
- Strategic planning
- Teamwork and Collaboration
- Photography and Videography
- Social Media Management
Volunteer Experience
City of Toronto, 10/01/24, Assisted with event coordination and visitor engagement during Nuit Blanche, city-wide contemporary art event., Provided guidance and information to attendees regarding the event locations, installations and schedules., Collaborated with team volunteers to ensure a smooth flow of visitors and effective crowd management., Gained experience in event logistics, customer service and team collaboration., Toronto, ON
Personal Information
Title: MR
Timeline
Volunteer
City of Toronto
10.2024 - Current
General manager
Ragga Dee Beach
11.2022 - 11.2024
Sanctuary Sociology studies
York university
Viva College
Uganda certificate of education -
Turkish Light Academy