Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malcolm Travis

skilled labor, and manager
Montreal,QC

Summary

I am loyal to the company I am working with and for - its mandate, the clients, the owners, the staff, and myself.

I consider myself a representative of it at all times. I am experienced and very able.. I respond well to leadership by example, and I practice the same in my leadership roles. I am dedicated to the pursuit of excellence and continual learning. I am service oriented and have an ability to foresee need and read situations with the goal of providing what is needed before someone might even ''have to ask''

Overview

24
24
years of professional experience

Work History

FOH Operanting Manager and Server

Cafe Baba Yaga
12.2017 - 03.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Assistant Manager and Server

Saboroso Restaurant
08.2013 - 04.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Apprentice and Contractor

Public Woodworking
06.2011 - 03.2013
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
  • Learned wide range of simple and complex techniques from on-the-job training.
  • Prioritized and accomplished multiple tasks within established timeframes.
  • Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.
  • Prepared worksite by setting up required tools and supplies.
  • Supported team with demolition, framing and drywall installation and finishing, applying best practices.
  • Further developed a keen eye for detail and commitment to producing quality craftsmanship.

Restaurant Manager, Manager on Duty, Closings

The Drake Hotel
03.2008 - 06.2011
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.

Manager

The Garde Manger Restaurant
11.2006 - 01.2008
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success

Waiter, Food Expediter, Bus Boy

The Globe Restaurant
04.2001 - 08.2003
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Informed customers about daily and seasonal specials.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Met with chef to review daily specials and menu changes.
  • Maintained speed of service for food orders while minimizing errors and complaints.

Waiter

Mess Hall Restaurant
07.1999 - 08.2000

Catering Supervisor

Sheraton Cavalier Hotel
11.1997 - 12.1998
  • Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
  • Maintained close working relationships with food and beverage director, head chef and banquet manager
  • Monitored food inventory and supplies to prevent waste.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Dock Manager and Maintenance

Jan Lake Lodge
04.1995 - 10.1997

Education

Niveau 7, Gouvernement Du Quebec, - French

Centre Des Adultes D'Outremont
Montreal
06.2016

Bachelor of Music With A Major in Jazz Performance -

McGill University
Montreal, QC
06.1996

Skills

  • Customer Service
  • Communication
  • Creativity
  • Diligence
  • Foreseeing Needs
  • Table Monitoring and Turnover
  • Conflict and Complaint Resolution
  • Dining Room Cleaning and Upkeep
  • Personal Presentation
  • Attentiveness - personal and professional

Timeline

FOH Operanting Manager and Server

Cafe Baba Yaga
12.2017 - 03.2019

Assistant Manager and Server

Saboroso Restaurant
08.2013 - 04.2014

Apprentice and Contractor

Public Woodworking
06.2011 - 03.2013

Restaurant Manager, Manager on Duty, Closings

The Drake Hotel
03.2008 - 06.2011

Manager

The Garde Manger Restaurant
11.2006 - 01.2008

Waiter, Food Expediter, Bus Boy

The Globe Restaurant
04.2001 - 08.2003

Waiter

Mess Hall Restaurant
07.1999 - 08.2000

Catering Supervisor

Sheraton Cavalier Hotel
11.1997 - 12.1998

Dock Manager and Maintenance

Jan Lake Lodge
04.1995 - 10.1997

Niveau 7, Gouvernement Du Quebec, - French

Centre Des Adultes D'Outremont

Bachelor of Music With A Major in Jazz Performance -

McGill University

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