Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malcolm Ross

Lewiston

Summary

Dedicated customer service representative with a proven track record in resolving inquiries and enhancing customer satisfaction. Skilled in data entry and critical thinking, committed to delivering timely resolutions.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Power Mart
Eureka Ca
01.2020 - 11.2025
  • Resolved customer inquiries through multiple channels, enhancing overall satisfaction and retention.
  • Coordinated responses to complex issues, ensuring timely resolutions and service excellence.
  • Developed training materials for new hires, streamlining onboarding processes and improving team performance.
  • Analyzed feedback data to identify trends, driving improvements in service delivery and customer experience.

Dish Washer

Eureka Rescue Mission
Eureka Ca
02.2015 - 03.2019
  • Operated industrial dishwashing equipment to maintain cleanliness and sanitation standards.
  • Collaborated with kitchen staff to ensure efficient workflow during peak service hours.
  • Trained new employees on proper dishwashing techniques and safety protocols.
  • Implemented improvements in cleaning processes, enhancing overall efficiency in the kitchen.
  • Monitored inventory levels of cleaning supplies and communicated needs to management proactively.
  • Maintained organized workstations, ensuring quick access to necessary tools and materials.

Education

High School Diploma -

Anderson High School
Anderson, CA
05-1989

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Power Mart
01.2020 - 11.2025

Dish Washer

Eureka Rescue Mission
02.2015 - 03.2019

High School Diploma -

Anderson High School
Malcolm Ross