3
Languages
1
Certification
17
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Work History
City Letter Carrier
12 Years 4 Months- Operated company vehicle in a safe manner while delivering mail along the assigned route.
- Collected mail and packages from distribution and prepared in sequence for efficient delivery.
- Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
- Provided customers with postal information and change of address forms, ensuring accurate and timely service.
- Resolved customer complaints regarding postal service issues efficiently, enhancing overall customer satisfaction.
- Coordinated with other carriers to complete routes effectively, contributing to timely mail delivery.
Sales Associate
1 Year 4 Months- Engaged customers in friendly, professional dialogue to identify specific needs and enhance shopping experience.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Trained new team members in cash register operation, stock procedures and customer services.
- Executed daily recovery tasks to maintain clean, organized areas that support optimal customer interactions.
- Trained new team members on cash register operation and stock procedures to ensure excellent customer service.
Premise Technician
1 Month- Maintained company vehicle and equipment to ensure operational readiness.
- Repaired and installed equipment to enhance system reliability.
- Efficiently repaired and installed equipment.
- Maintained company vehicle and company equipment.
- Followed up with customers to confirm satisfaction and address concerns.
Crew Trainer
2 Years 8 Months- Oversaw all prepared food items to meet the company's quality standards.
- Manage all prepared food items per the highest of quality standards as required by the company
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste. •
- Maintain the equipment such as oven, grill, etc to ensure optimal working condition
- Greeted customers with a smile and provided friendly service to professionally handle every need.
Education
Associate of Science - Computer Science
High School Diploma
Skills
Route Management
Mail Sorting
Safety Compliance
Customer relations
Software Troubleshooting
Network Support
Analytical and Critical Thinking
Verbal communication
Certification
- Google Cybersecurity Certification - 2024
- CompTIA License - 2024
Languages
English
Native/ Bilingual
Spanish
Limited
Tagalog
Limited
Timeline
City Letter Carrier
United States Postal Service, USPS
07.2014 - CurrentRead More
Sales Associate
Tj Maxx Dept Store
02.2013 - 06.2014Read More
Premise Technician
AT&T
11.2012 - 12.2012Read More
Crew Trainer
McDonald's
03.2010 - 11.2012Read More
Claremont High School
High School Diploma
Read More
Chaffey College
Associate of Science from Computer Science
Read More