Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic
MALCOLM J. COWAN

MALCOLM J. COWAN

Ajax,ON

Summary

My goal is to obtain a permanent position with a company where I can utilize my education, skills and experience. Additionally, gain further experience while enhancing the company productivity and reputation.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Old Navy Canada Inc.
11.2024 - Current
  • Excellent customer relations conducting transactions
  • Provide customers with helpful suggestive solutions
  • Ensure customers’ needs are fulfill and enhance their experience and educate on all programs
  • Execute operational process effectively and efficiently
  • Consistently ensure store goals are achieved
  • Contributes to a positive work environment and offer support where it is required

West Egg Security
08.2023 - 03.2024
  • Responding to various calls for service
  • Interior and exterior patrols of the building and surrounding facilities
  • Enforcement of applicable legislations when authorized (Criminal Code, Trespass to Property Act, etc.)
  • Providing a high level of customer service to all patrons, contractors and staff
  • Identifying and reporting all safety concerns and hazards

Sobeys Retail Support Center
04.2019 - 08.2023
  • Consistently payed attention to details and great listening skills
  • Displayed great communication with other team members
  • Material Handling of various produce / dairy and or household supplies
  • Operate heavy equipment in congested areas safely
  • Able to lift weight up to 40 kg
  • Work with speed and efficiency to complete tasks

CN Tower
03.2016 - 05.2021
  • Proactively conducted trace detection on personnel and or packages for treat detection
  • Conducted routine checks of employees and guest and their properties
  • Conduct sweeps of the premises interior and exterior and ensure no property loss or damaged
  • Executed knowledge and vigilance as a Control Desk Operator
  • Responding to calls for emergency/ administer First Aid
  • Enforcement of applicable legislations when authorized (Criminal Code, Trespass to Property Act, etc.)
  • Providing a high level of customer service to all patrons entering and leaving the building
  • Observe, identify and write detailed incident reports of all safety concerns and hazards

Pan Am / Para Pan Am Games
06.2015 - 08.2015
  • Focus included searching patron and their property
  • Routinely monitor beer gardens
  • Demonstrated great attention to detail
  • Consistently follow site specific orders
  • Ensured friendly customer service with a smile
  • Made contribution as an awesome team player

Primary Response Security Inc.
04.2015 - 07.2015
  • Performed strict access control
  • Regular patrols of the premises
  • Effectively worked in challenging environment
  • Utilized phenomenal problem solving techniques in difficult situations
  • Communicate Daily with other Security Operative and residents

Griffith Property Service Ltd
09.2013 - 02.2014
  • Daily use of various power and hand tools
  • Ensured assignments were completed within the given time frame
  • Routinely lift load up to 40kg
  • Follow specific instructions given by foreman, work as a team and communicate with customers

MeadWestvaco
02.2013 - 08.2013
  • Consistently stacked cartoon boxes on a skid, stack skid according to a diagram
  • Contributed to company goals and completed task under pressure at an extremely high pace
  • Pay attention to detail, wrap and or band skids
  • Execute problem solving techniques and worked as a team
  • Displayed great communication skills

McDonalds Restaurant
09.2008 - 02.2013
  • Consistently communicated with other employees and customers
  • Displayed great team player skills
  • Ensure tasks were completed rapidly and effectively
  • Proved spectacular time management and accuracy taking customers order and completing tasks
  • Provided excellent customer service
  • Lift loads up to 25kg

Education

Diploma - Protection Security and Investigations

Humber College
04.2025

Diploma -

Notre Dame Catholic Secondary School
06.2010

Skills

    Customer Relation

    Effective Communicator

    Cash Escorts

    Policy and Procedures Enforcer

    De-escalator

    Problem Solver

    Tactical Responder

    Efficient fast-learner

    Exceptional Team Player

Languages

English
Full Professional
Patio
Full Professional

Accomplishments

  • VOLUNTEER COACH, Acted as a soccer coach to a group of small children in my neighborhood. As a coach, I taught them the fundamentals of the sport and provided them with an outlet for making new friends, having fun and staying out of trouble.

Certification

Security Guards license

First Aid and CPR certification

Smartserve

Food Handler Certificate

Class G drivers License

Use of Force (Handcuff and Baton) Certification

Diversity and Inclusion Certificate

Customer Service Excellence Certificate

Emotional Intelligence Training

Management and Leadership Training

Pallet truck/ Forklift / Dock stocker Operator Certification

WHIMIS Certification

Mental Health training

Drug Overdose training

Timeline

Old Navy Canada Inc.
11.2024 - Current

West Egg Security
08.2023 - 03.2024

Sobeys Retail Support Center
04.2019 - 08.2023

CN Tower
03.2016 - 05.2021

Pan Am / Para Pan Am Games
06.2015 - 08.2015

Primary Response Security Inc.
04.2015 - 07.2015

Griffith Property Service Ltd
09.2013 - 02.2014

MeadWestvaco
02.2013 - 08.2013

McDonalds Restaurant
09.2008 - 02.2013

Diploma - Protection Security and Investigations

Humber College

Diploma -

Notre Dame Catholic Secondary School

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MALCOLM J. COWAN