Malcolm Hutchinson
Oakland
Summary
Warm and friendly individual helps tenants in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Hotel setting.
Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for tenants, providing needed resources and creating enjoyable visits.
Overview
18
18
years of professional experience
Work History
Front Desk Clerk
Operation Dignity at Dignity Commons
03.2023 - 12.2024
- Greeted tenants at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and tenants upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers, Observed cameras and logged in tenants on wellness logs. Distributed US Mail and delivery packages to tenants and logged in deliveries.
- Coordinated with vendors for repair and maintenance of hotel.
- Enforced policies and procedures to increase efficiency.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained clean and organized front desk areas to uphold polished company image.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Front Desk Receptionist
Centerplate Inc.
12.2015 - 01.2023
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled office meetings and client appointments for staff teams.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Long Cook
Ovations
03.2012 - 11.2015
- Provided courteous and informative customer service in an open kitchen format
- Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes
- Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements
Sales Representative
Full Circle Farms
09.2013 - 02.2014
Janitor
West Contra Costa Unified School District
09.2012 - 11.2013
- Cleaning classrooms and bathroom facilities
Inventory Control
RGIS
02.2007 - 03.2008
- Inventory Merchandise
Education
Laney Junior College - Culinary Arts
Laney Junior College
Oakland, CAHigh School Diploma - General Studies
Oakland Tech High School
Oakland, CASkills
- Focused and disciplined
- Hospitality management
- Multi-line phone systems
- Complaint resolution
- Listening skills
- Guest reception
- Mail routing
- File management
- Hotel services and hospitality
- Cash handling
- Conflict management
- Customer service
- Hospitality services
- Room booking
Timeline
Front Desk Clerk
Operation Dignity at Dignity Commons
03.2023 - 12.2024
Front Desk Receptionist
Centerplate Inc.
12.2015 - 01.2023
Sales Representative
Full Circle Farms
09.2013 - 02.2014
Janitor
West Contra Costa Unified School District
09.2012 - 11.2013
Long Cook
Ovations
03.2012 - 11.2015
Inventory Control
RGIS
02.2007 - 03.2008
High School Diploma - General Studies
Oakland Tech High School
Laney Junior College - Culinary Arts
Laney Junior College
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