Malcolm Field

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Ordered parts from manufactures
• Submitted warranty claims
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• Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
• Started as an Rv1 technician , then was promoted to Shop supervisor.

• Increased workshop efficiency by streamlining processes and implementing best practices in RV servicing.
• Diagnosed and repaired Fridges, Furnaces, Roof top Air conditioners, Electrical, Wood working and all other repairs to recreational vehicles.
• Maintained strong knowledge and understanding of applicable government regulations and company operating procedures.

• Maintained strong knowledge and understanding of applicable government regulations and company operating procedures.
• Performed PDI to new units.
• Repairs included , changing roofs, repairs to roof top air conditioners. electrical repairs,plumbing repairs and woodworking.
• Diagnostics to all appliance related issues

Performed PDI on new units.Repairs included . Installing new roof membranes, roof repairs , diagnostics and repairs to all rv appliances.