Malaysia Mackey
Oakland
Summary
Hardworking and motivated college student with strong communication, problem solving, and leadership skills. Eager to apply academic knowledge in a practical setting and gain experience in psychology. Demonstrated ability to work effectively both independently and in team environments, with optimism for continuous learning and contributing to organizational success.
Overview
4
4
years of professional experience
Work History
Work Study Office Assistant
Dillard University
10.2023 - Current
- Answered incoming calls promptly and professionally; took messages, or transferred calls to appropriate personnel.
- Utilized Jenzabar software to accurately update and maintain current student information, ensuring strict adherence to FERPA regulations and safeguarding student privacy.
- Organized and maintained filing systems to ensure efficient document retrieval.
- Supported office operations by efficiently printing, copying, and faxing important documents, contributing to smooth workflow and the timely completion of various administrative tasks.
- Managed and processed transcript request for current students and alumni, ensuring accurate and timely delivery of academic records while maintaining confidentiality.
Server
Sweet Fingers Jamaican Restaurant
05.2024 - 01.2025
- Provide menu recommendations and answering inquiries about food and beverage items on menu.
- Operating cash registers POS systems for processing payments and ensuring accurate billing as well as issuing receipts, change, and refunds as needed.
- Serving food and beverages and collaborating with the kitchen and bartending staff to ensure a smooth flow of service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Summer Camp Instructor
Potrero Hill Neighborhood House
06.2023 - 06.2024
- Provided a warm and welcoming environment for campers and parents during morning drop-off, ensuring a positive start to the day.
- Established and enforced camp rules and expectations, securing a safe and respectful environment for all campers.
- Designed and facilitated daily English and math activities to maintain campers engagement and promote continuous learning throughout the summer program.
- Created and implemented weekly team-building activities to foster bonding and strengthen relationships among girl campers.
- Supervised and ensured the safety of campers during public transportation and field trips, consistently monitoring their well-being and adherence to safety protocols.
Kids Club Associate
Harbor Bay Club
06.2021 - 06.2024
- Coordinated the pick up and sign-in process for children from school, ensuring safety and timely arrival.
- Assisted children with English, mathematics and science homework ensuring that they had a clear understanding.
- Enhanced children's learning experiences by incorporating age-appropriate activities and creative play into daily routines.
- Enforced rules consistently while maintaining a welcoming atmosphere for kids
- Assisted in orienting new hires on job expectations, and safety protocols.
- Communicated with children's parents or guardians about daily activities, behavior, and related issues.
Education
Bachelor of Science - Psychology
Dillard University
New Orleans, LA05-2026
High School Diploma -
Oakland High School
Oakland, CA06-2018
Skills
- Proofreading
- Document management
- File organization
- Jenzabar software
- Multitasking
- Leadership
- Patience
- Childcare
Timeline
Server
Sweet Fingers Jamaican Restaurant
05.2024 - 01.2025
Work Study Office Assistant
Dillard University
10.2023 - Current
Summer Camp Instructor
Potrero Hill Neighborhood House
06.2023 - 06.2024
Kids Club Associate
Harbor Bay Club
06.2021 - 06.2024
Bachelor of Science - Psychology
Dillard University
High School Diploma -
Oakland High School
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