Malav Upadhyay
Winnipeg,MB
Summary
Computer finance technician with decent experience as a User Support Technician and Manager at a departmental store. Impeccable customer service with streamlined technical knowledge is what I aim to bring with my experience also to comply with dynamic technology labor market I have accomplished IT troubleshooting and skill training 101 certification recently. Apart from that I also posses knowledge of Web technology , Computer financial tools , Accounting , and Network application. Eloquent in communication and interpersonal skills to achieve excellence in teamwork/leadership , human resource and understanding workplace diversity and effective conflict resolving abilities Highly adaptive with the ability to understand new systems and procedures efficiently. Poised and calm while handling the conflict and analyzing, identifying the solution of the issue in professional manner. Efficient in the organization of people and other resources to direct activities in common objective of the corporation. Proficient in MS office suite , adaptable to internal databases and competent to internet search engines/browsers, social media research , and electronic marketing.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Consumer Support Technician
Rogers, Together With Shaw
10.2021 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided on-call support for critical issues related to Cell phone application and modem login.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
Store Manager
Marche Concordia
08.2020 - 07.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Developed and implemented successful staff incentive programs to motivate employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Diploma - IT Management (Finance)
Cegep GIM
Montreal 08.2021
Skills
- Diagnosing and repairing faults
Resolving network issues - Highly adaptive with the ability to understand new systems and procedures efficiently
- Poised and calm while handling the conflict and analyzing, identifying the solution of the issue in
- Efficient in the organization of people and other resources to direct activities in common objective of
- Proficient in MS office suite, adaptable to internal databases and competent to internet search
- Testing and evaluating new technologies
- Supporting the roll-out of new applications
- Speaking to customers to quickly get to the root of their problem
Providing timely and accurate customer feedback
- Following up with clients to ensure the problem is resolved
- Computer Hardware Knowledge
- Component Replacements
- Analytical and Methodical
- Auditing Service Requests
- Active Listening
- Report Creation
- Office Equipment Proficiency
Volunteering
I am grateful and delighted to share my volunteering experience that I do every Sunday at B.A.P.S. Swaminarayan Temple in Winnipeg. I server from the position of hosting the event ( sabha) to discourses to preparing and serving in the kitchen , also once a quarter we are enlightened by the presence of saints and in there hospitality. It is very close to my heart as it keeps me intouch and rooted to mu culture and inculcates moral values and responsibility in addition to contributing to the society with social events.
Certification
- IT troubleshooting 101 Training - 120 hours
- Graphic designer
- Web developer
Timeline
Consumer Support Technician
Rogers, Together With Shaw
10.2021 - Current
Store Manager
Marche Concordia
08.2020 - 07.2021
Diploma - IT Management (Finance)
Cegep GIM
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