Malav Pathak
Barrie,ON
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Solution & Retention Specialist
Nordia -Bell Canada
Barrie, Ontario
07.2022 - Current
- I consistently maintained a high level of customer satisfaction by skillfully addressing inquiries and concerns.
- Offered support in troubleshooting technical problems for both customers and non-engineering team members.
- Improved operational efficiency by solving problems, building partnerships, and strictly following service guidelines. Assisted with technical support for product development.
- Participated in training sessions for new employees regarding customer service protocols.
- Generated valuable insights into customer needs by analyzing purchase patterns, preferences, and behaviors.
- Analyzed customer feedback and devised strategies for enhancing customer retention.
- Executed administrative responsibilities, which involved organizing paperwork and generating reports.
- Developed comprehensive business plans that outlined strategies for meeting client needs while achieving organizational goals.
- Utilized CRM software to track customer interactions, record feedback, and monitor progress towards goals.
- Effectively addressed and resolved escalated customer complaints with professionalism and a focus on customer satisfaction.
Assistant Store Manager
Walmart Canada
Barrie, Ontario
06.2019 - 07.2022
- Served as a valuable resource for partners, organizing significant projects, and leading initiatives. Shared expertise on business expansion and growth using project management methods.
- Efficiently administered all aspects of daily store operations such as customer service, inventory management, and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Collaborated with marketing teams in developing promotional campaigns targeting potential customers.
- I consistently produced insightful reports on key performance indicators, providing valuable data for informed decision-making on a daily, weekly, and monthly basis.
- Supported the executive team with administrative tasks, such as meeting scheduling and calendar management.
- Consistently achieved operational goals by executing detailed opening, closing, and shift change procedures.
Education
Diploma in Computer System And Networking - Computer Information Systems Administration (Network Systems Administration Option)
Georgian College of Applied Arts And Technology
Barrie, ON09-2020
Computer Engineering in Bachelor of Computer Software - Computer Applications Development
Gujarat University
Ahmedabad, Gujarat07-2017
Skills
- Technical Support and Assistance
- CRM Proficiency
- Customer Relationship Management
- Strategic Planning
- Business Analysis and Reporting
- Upselling and Cross Selling
- Excellent communication skills
- Negotiation abilities
- Microsoft Office expertise
Accomplishments
- All Star Best Performer For Customer Retention and sales
Certification
- Forklift
- First-aid
Timeline
Client Solution & Retention Specialist
Nordia -Bell Canada
07.2022 - Current
Assistant Store Manager
Walmart Canada
06.2019 - 07.2022
- Forklift
- First-aid
Diploma in Computer System And Networking - Computer Information Systems Administration (Network Systems Administration Option)
Georgian College of Applied Arts And Technology
Computer Engineering in Bachelor of Computer Software - Computer Applications Development
Gujarat University
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