Malav Patel
Barrie,ON
Summary
Focused and dedicated insurance professional with several years of experience providing superior customer service and rates for policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs.
Overview
4
4
years of professional experience
Work History
Night Audit Manager
Travelodge By Wyndham
Barrie, Canada
09.2023 - Current
- Generated detailed reports of daily transactions for accounting and management review.
- Resolved customer complaints promptly to uphold professional service standards.
- Created weekly front desk schedules based on occupancy levels to optimize staffing.
- Reconciled shift balances and prepared financial summaries for management assessment.
- Managed emergency situations involving guests or employees with efficiency and composure.
- Maintained current knowledge of hotel services, amenities, rates, discounts, and packages offered.
Manager
Subway
Barrie, Canada
03.2023 - 12.2024
- Negotiated vendor contracts to enhance delivery timelines and quality of goods and services.
- Ensured compliance with laws, regulations, and industry standards across all operations.
- Maintained accurate records of employee attendance, payroll, and vacation requests.
- Established efficient workflows by implementing streamlined processes throughout the organization.
- Analyzed customer feedback data to create actionable plans for service enhancement.
Internship Student - Accounting
Montreal Kosher Bakery
Montreal, Canada
09.2022 - 12.2023
- Reconciled bank accounts on a regular basis.
- Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.
- Provided support to upper management with special projects related to finance or accounting processes.
- Entered data into accounting software Sage 50
Customer Service Representative
Iosolutions
Montreal, Canada
09.2021 - 02.2023
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Maintained a detailed record of all customer interactions, transactions, comments, complaints.
Education
Diploma - Financial Management
Lasalle College
Montreal03-2023
Bachelors of Business Administration -
Charusat University
Changa, India01-2021
Skills
- Client relationship management
- Insurance sales strategy
- Marketing strategies
- Claims reporting systems
- Client account management
- Revenue generation
Timeline
Night Audit Manager
Travelodge By Wyndham
09.2023 - Current
Manager
Subway
03.2023 - 12.2024
Internship Student - Accounting
Montreal Kosher Bakery
09.2022 - 12.2023
Customer Service Representative
Iosolutions
09.2021 - 02.2023
Diploma - Financial Management
Lasalle College
Bachelors of Business Administration -
Charusat University
Similar Profiles
Diane ConnerDiane Conner
Travelodge at Travelodge by WyndhamTravelodge at Travelodge by Wyndham
GORANG BATRAGORANG BATRA
Guest Service Agent at Travelodge by WyndhamGuest Service Agent at Travelodge by Wyndham
Jonathan SanchezJonathan Sanchez
Diner Manager at Travelodge By WyndhamDiner Manager at Travelodge By Wyndham
Heather OsborneHeather Osborne
Enterprise Business Development Manager at FinningEnterprise Business Development Manager at Finning
Amrit KandholaAmrit Kandhola
Team Member at Tim HortonsTeam Member at Tim Hortons