Malav Nayak
40, Bedrock drive, Stoney Creek,ON
Summary
To obtain a position in a customer service industry, where I can become a valuable part of the team while I accelerate and grow in the organization. Qualifications & Relevant Skills: Excellent customer service skills with high level of communication skills - English (Fluent), Hindi and Gujarati (native speaker) and good speaking in Marathi also. Excellent computer skills with solid working knowledge of applicable software programs. Able to communicate clearly with customers and resolve customer issues as they arise. Strong track record of cross-selling bank services and products and making successful sales referrals. Valued team member willing to always go the extra mile for the success of the team. Continuous improvements and adaptability Process improvement strategies Quick and efficient problem solving Consistent reconciliation of cash and transactions to within the required balancing standards.
Overview
15
15
years of professional experience
Work History
Member Services Representative
Assiniboine Credit Union
06.2023 - Current
- Provide a high level of service by attending to members and visitors in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times
- Analyses the members' needs to determine alternative credit union services and products that will benefit the member most
- Meet personal and referral targets, as well as work in collaboration to successfully achieve overall branch and business targets
- Provide transactional service to members by processing deposits, withdrawals, loan and utility payments, money orders, cheque cashing etc
- Also resolve member complaints and problems when possible, referring more complex problems to the appropriate person or department - ensuring seamless member service
- Observe and adhere to all credit union policies and procedures on internal control and risk management including security requirements for cash custody & safe guarding, frauds, forgeries and robbery procedures.
Financial Services Representative
CIBC
11.2022 - 05.2023
- Open new personal and non-personal accounts, and provide access to automated banking machine, telephone banking and online banking services
- Promote the sale of deposit, investment, credit and loan products and services
- Assist clients by proposing solutions to address financial objectives such as business expansion, debt management, investment and other financial goals
- Research and evaluate loan applicant's financial status, references, credit and ability to repay the loan
- Complete credit and loan documentation
- Submit credit and loan applications to branch or credit manager with recommendations for approval
Restaurant Manager
Subway Salad and Sandwiches
03.2020 - 05.2021
- Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared
- Monitored budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
- Schedule staff hours and assign duties
- Established standards for personnel performance and customer service
- Maintain food and equipment inventories and keep inventory records.
Machine Operator
Arla Foods Canada
07.2019 - 02.2020
- Join as General Labor in Packaging Department
- But move as promotions to Productions as machine Operator as Cheese Maker
- Making cheese and managing milk supply from the main vassals to other productions area
- Monitor cheese preparation methods and ensure that prepared properly.
Senior Manager
Kotak Mahindra Bank Limited (KMPL)
07.2010 - 02.2019
- Managed a team of field executives and tele-callers
- Develop and manage relationship with various Dealers and Sales Agencies
- Managing inventory lists of the dealers and doing random audits to check dealer funding against the available stock
- Prepared MIS reports and present them to top management giving them better insight of the actual position in the market.
Counter Assistant
Post Office Limited, Royal
08.2008 - 05.2009
- Post Office Functions
- Handling all regular post office function over the till which includes handling couriers, parcels, driving license applications, passport applications, etc
- Banking
- ATM and safe handling
- Monitoring cash balances and regular rollovers of till and cash machines.
Education
Master of Commerce (M.Com) - Finance
Bundelkhand University
India06.2000
Bachelor of Commerce - Finance
Bundelkhand University
India06.1998
Grade 12 -
Gurukul Vidya Mandir
India04.1995
Skills
- MS Office
- Flexible and Adaptable
- Financial Services
- Complaint Resolution
- Detail Oriented
- Analytical Thinker
- Ability to Work In Team / As Individually
- Organizational Skills
- Banking Regulations
- Cash Handling
- Customer Relationship Management
- Loan Applications
Timeline
Member Services Representative
Assiniboine Credit Union
06.2023 - Current
Financial Services Representative
CIBC
11.2022 - 05.2023
Restaurant Manager
Subway Salad and Sandwiches
03.2020 - 05.2021
Machine Operator
Arla Foods Canada
07.2019 - 02.2020
Senior Manager
Kotak Mahindra Bank Limited (KMPL)
07.2010 - 02.2019
Counter Assistant
Post Office Limited, Royal
08.2008 - 05.2009
Master of Commerce (M.Com) - Finance
Bundelkhand University
Bachelor of Commerce - Finance
Bundelkhand University
Grade 12 -
Gurukul Vidya Mandir
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