Malathy Mani

Company Overview : Founded in 2009, headquarter in the USA and has branches to UK, Philippines, Poland & India. A Business Solution Provider to its 72+ customers specialized in Digital Media Services, Information Technology, Process Automation & AI engineering.

• Managed full cycle of recruiting, hiring, and onboarding new employees.
• Manage people programs including recognition, DEI, and performance management
• Collaborated with senior leadership to align HR strategy with overall business objectives, driving organizational success.
• Distributed employee engagement surveys to identify areas of improvement.
• Fostered positive work environment through comprehensive employee relations program.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Instructed senior leaders on appropriate employee corrective steps.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
• Liaised between multiple business divisions to improve communications.

Company Overview: Founded in 1978, headquarter in France and has branches Worldwide. BPO which provides services for Customer Relationship Management, Debt collection, Telemarketing, Content Moderation, Communication.

• Established succession planning processes to ensure leadership continuity within the company.
• Streamlined recruitment processes for quicker, more efficient candidate selection.
• Reduced employee turnover rates with targeted retention strategies and support systems.
• Implemented diversity and inclusion initiatives, resulting in more inclusive workplace culture.
• Partnered with senior management to align HR strategies with overall business objectives and recommending necessary changes.
• Structured compensation and benefits according to market conditions and budget demands.
• Mentored team members helping them develop their skills and advance in their careers.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
• Provided ongoing coaching to direct reports, enhancing their skills as human resources professionals while supporting their individual career goals.
• Led change management initiatives in alignment with organizational goals and objectives, ensuring successful implementation.
• Implemented progressive disciplinary procedures that were fair, consistent, and compliant with employment laws and regulations.

Company Overview: Founded in 2000, a full-fledged outsourcing company. Provides services like Contact Centre Management, F&A, IT, Infra Structure, Social Media Solutions, Mobility Solutions, Big Data & Analytics Solution, Cloud Solutions, etc.

• Conducting Induction for all new hires within defined timelines, whilst integrating the new hires into the organization and its culture
• Generated and analyzed Dashboards, Attrition Analysis, Monthly Calendar and Birthday & Anniversary Reports on periodic basis
• Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
• Conduct exit interviews and initiate FNF formalities for the employees