Malaki Webb
San Lorenzo
Summary
Dynamic operations supervisor with a proven track record at FedEx Ground, excelling in operational efficiency and team leadership. Expert in scheduling management and process improvements, I successfully implemented safety protocols and streamlined workflows, enhancing productivity and employee engagement. Committed to continuous improvement and fostering a collaborative work environment.
Overview
7
7
years of professional experience
Work History
Ops Supervisor
Fed Ex Ground
05.2022 - Current
- Supported daily operations by coordinating team schedules and resources.
- Assisted in implementing safety protocols to ensure compliance with company standards.
- Learned key operational tools to streamline workflow efficiency and accuracy.
Admin
Fedex Ground
07.2021 - 01.2022
- Managed inventory systems to ensure accurate stock levels and timely deliveries.
- Streamlined operational workflows to enhance package processing efficiency.
- Trained new employees on safety protocols and operational procedures.
- Coordinated daily logistics to optimize transportation routes and schedules.
Switcher
Fed Ex Ground
04.2020 - 05.2021
- Operated switcher machinery to ensure timely and efficient transport of materials.
- Coordinated loading and unloading processes to maintain workflow efficiency.
- Conducted routine inspections of equipment to uphold safety standards and prevent downtime.
- Collaborated with team members to optimize material handling procedures.
- Implemented process improvements that increased operational efficiency within the facility.
Sales Associate
DSW Shoes
07.2018 - 07.2020
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales strategies to drive revenue.
- Processed transactions accurately using point-of-sale systems, ensuring efficiency.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Trained new associates on customer service protocols and operational procedures.
- Organized merchandise displays to maximize visibility and attract customer interest.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Lighthouse Christian Academy
San Lorenzo, CASkills
- Standard operating procedures
- Operational excellence
- Scheduling management
- Software knowledge
- Staff development
- Workforce planning
- Key performance indicators
- Employee engagement
- Problem-solving
- Team leadership
- Project planning and development
- Decision-making
- Warehouse operations
- Operational efficiency
- Employee motivation
- Goal setting
- Continuous improvements
- Process improvements
- Teamwork and collaboration
- Relationship building
Timeline
Ops Supervisor
Fed Ex Ground
05.2022 - Current
Admin
Fedex Ground
07.2021 - 01.2022
Switcher
Fed Ex Ground
04.2020 - 05.2021
Sales Associate
DSW Shoes
07.2018 - 07.2020
High School Diploma -
Lighthouse Christian Academy