- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
Malaka Al Ghussein
Hamilton
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Work History
Education
Cambridge International Diploma In Business - Business
University of Cambridge International
New England Settlement, NB2012
Bachelor Of Business Administration - Business Administration
Islamic University
Palestine, Gaza City 09.2011
Graduated From High School -
Holly Family School
Palestine, Gaza City2006
AYUSA High School Exchange Program -
Roswell High School
USA, Georgia , Atlanta2005
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
Languages
Arabic
Native or Bilingual
English
Full Professional
TRAINING COURSES
- Social Media Marketing Training – Amideast
- Business Writing Skills – UNRWA/Gaza
- Business Organization and Environment – Career Development Institute
- Effective Business Communication - Career Development Institute
- Human Resources Management - Career Development Institute
- Marketing – Career Development Institute
- Public Speaking and Presentation Skills – Amideast – Gaza
- (TOT) Environment Campaign – Amideast – Gaza
- Training course in Leading your Team – Career Development Institute
- Project Management - Career Development Institute
PROFESSIONAL EXPERIENCE
- April,2013 - September,2024
Amideast El Front Desk Receptionist / Amideast - Gaza
- June,2011
Intern “Admin Assistant" - Amideast – Gaza
- February,2008 - June,2009
YES Program Coordinator - Amideast – Gaza
Timeline
Cambridge International Diploma In Business - Business
University of Cambridge International
Bachelor Of Business Administration - Business Administration
Islamic University
Graduated From High School -
Holly Family School
AYUSA High School Exchange Program -
Roswell High School
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