Malak Salem
Ottawa
Summary
Offering friendly and welcoming demeanor with keen ability to create a positive and inviting atmosphere. Eager to learn and grow in dynamic environments. Brings foundational understanding of customer service principles, strong communication and organizational skills, efficiently manages reservations and seating arrangements, and can quickly adapt to new systems and processes. Dedicated to enhancing guest experiences and ensuring smooth operations.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Chuck’s Roadhouse Bar & Grill
07.2024 - 08.2024
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists efficiently.
- Monitored dining area for cleanliness and readiness, addressing issues proactively.
- Implemented feedback from guests to improve service quality and overall satisfaction.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
- Handled high-pressure situations, managing multiple tasks simultaneously while maintaining calm.
Cashier
Little Caesars
10.2022 - 07.2023
- Ensured cleanliness and organization of checkout area for optimal customer experience.
- Collaborated with team members to manage high-volume periods effectively.
- Handled returns and exchanges according to store policies, ensuring customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions.
- Restocked and organized merchandise.
- Assisted customers with returns, refunds and resolving transaction issues.
Camp Counselor
Superior Science, Lakehead University
06.2022 - 08.2022
- Supervised daily activities, ensuring safety and engagement for campers.
- Facilitated team-building exercises, enhancing communication and cooperation among participants.
- Monitored camper behavior, addressing conflicts and fostering a positive camp environment.
- Worked with children of varying age, interest, skill, and developmental levels.
Education
Bachelor of Science - Psychology
University of Ottawa
Ottawa, ON06-2028
High School Diploma -
St. Patrick High School
Thunder Bay, ON06-2024
Skills
- Customer service
- Strong multitasking
- Active learning
- Cleanliness and hygiene
- Cash handling
- Guest seating
- Exceptional communication
- Complex Problem-solving
Languages
English
Native or Bilingual
Arabic
Professional Working
French
Professional Working
Timeline
Restaurant Hostess
Chuck’s Roadhouse Bar & Grill
07.2024 - 08.2024
Cashier
Little Caesars
10.2022 - 07.2023
Camp Counselor
Superior Science, Lakehead University
06.2022 - 08.2022
Bachelor of Science - Psychology
University of Ottawa
High School Diploma -
St. Patrick High School
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