Malak Msallati
Windsor
Summary
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Ultima Medical Canter
01.2024 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
SALES ASSOCIATE| CASHIER
FAIRWEATHER INTERNATIONAL
01.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
SHIPPING RECEIVER
HIGHLINE MUSHROOMS
02.2019 - 03.2022
- Assembled, addressed, stamped, coordinated shipping/receiving merchandise, unloaded/unpacked, verified products, and recorded incoming merchandise
- Extracted and compiled information from databases to produce routine and specialized reports
- Prepared items for return shipments back to main corporate warehouse or other stores
- Recorded required documentation pertinent to packaging line operation on paper as well as entering an iPad
- Executed customer order as directed ensuring correct label, date code, and any other customer requirements
SALES REPRESENTATIVE
THE OLD SPAGHETTI FACTORY
02.2017 - 07.2018
- Worked with sales team to collaboratively reach targets and multiplied earnings through sales goal achievement
- Trained 3 new sales representatives on sales strategies and processes to reduce process
- Educated staff on strategies for handling difficult customers and challenging situations
- Delivered a high level of assistance by locating products and checking store system for merchandise at other sites
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Education
Medical Office Assistant - Medical Office Assistant diploma
Oxford College
Mississauga, ON12.2023
High school - High school Diploma
Westview freedom Academy
Windsor, ON06.2020
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Document preparation
- Scheduling appointments
- Database entry
- File organization
Certification
- The Burwin Institute of Diagnostic Medical Ultrasound, Manitoba
- First Aid and CPR Level C+ AED Training
- Work and Health Safety Training
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Office Administrative Assistant
Ultima Medical Canter
01.2024 - 01.2025
SALES ASSOCIATE| CASHIER
FAIRWEATHER INTERNATIONAL
01.2022 - 12.2023
SHIPPING RECEIVER
HIGHLINE MUSHROOMS
02.2019 - 03.2022
SALES REPRESENTATIVE
THE OLD SPAGHETTI FACTORY
02.2017 - 07.2018
High school - High school Diploma
Westview freedom Academy
Medical Office Assistant - Medical Office Assistant diploma
Oxford College
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