Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Malak Hussein

_____________________________
Ottawa

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

5
5
years of professional experience
4051
4051
years of post-secondary education
2
2
Certifications

Work History

AGENT- NATIONAL INFORMATION SERVICE

Government of Canada
Ottawa, Ontario
05.2024 - Current
  • Respond to high volumes of public inquiries by phone and email
  • Provide accurate information on all National Parks and Historic Sites
  • Deliver service in a fast-paced, high-stress environment

Customer Service Representative

ASP incorperated
11.2024 - 12.2025
  • Greet Customers, provide direction, exceptional Customer Service and assistance to all passengers
  • Successfully handled escalated calls with patience and understanding.

Road Closure

ARX fencing and road closure
05.2024 - 10.2024
  • Anticipate and create memorable passenger experiences
  • Assist with traffic control, parking, and vehicle maintenance.

Pharmacy Technician

Shoppers Drug Mart
11.2021 - 05.2024
  • Data entry using health watch to record and enter prescription information
  • Resolved insurance-related issues
  • Administered COVID-19 and flu vaccinations using covaxon, following proper protocols for vaccination records.

Henna Artist

CEPEO
10.2022 - 08.2023
  • Represented the CEPEO by being a liaison to inform the guests to the CEPEO school board
  • Organized the workspace, ensuring an appealing display for clients.

Customer Service | Grocery Department

Farmboy
11.2020 - 06.2021
  • Performed inventory checks to monitor stock levels and order replenishments as needed
  • Restocked shelves and promptly replace any empty, expired, or damaged items.

Education

B.Sc.Soc. Spécialisé - administration publique et science politique

UOttawa
04.2027

Highschool diploma -

UOttawa
Ottawa, Canada

Skills

  • Packet Tracer

  • Wireshark

  • MARIE

  • Microsoft Word

  • Outlook

  • Adobe Photoshop & Premier Pro

  • CKEditor for web design

  • SnagIt

  • PuTTy

  • Excel

  • PowerPoint OneNote

Certification

Certificate of Bilingualism (French & English)

Timeline

Customer Service Representative

ASP incorperated
11.2024 - 12.2025

AGENT- NATIONAL INFORMATION SERVICE

Government of Canada
05.2024 - Current

Road Closure

ARX fencing and road closure
05.2024 - 10.2024

Henna Artist

CEPEO
10.2022 - 08.2023

Pharmacy Technician

Shoppers Drug Mart
11.2021 - 05.2024

Customer Service | Grocery Department

Farmboy
11.2020 - 06.2021

B.Sc.Soc. Spécialisé - administration publique et science politique

UOttawa

Highschool diploma -

UOttawa

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Malak Hussein_____________________________