MALAK CHAOUFI
Calgary
Summary
Customer service professional with over 3 years of experience in client interaction. Demonstrated ability to handle high volume environments, resolve customer issues efficiently, and deliver positive customer experiences. Strong communicator with solid multitasking skills, adaptability, and a collaborative approach to teamwork.
Overview
2
2
years of professional experience
Work History
Kitchen assistant
La Société Pommes de Reinettes Daycare
11.2024 - 08.2025
- Maintained cleanliness of the kitchen equipment, utensils and work area.
- Planned and prepared meals and snacks according to the weekly menu.
- Managed kitchen inventory and grocery orders.
- Followed proper food handling procedures to ensure safety and sanitation standards.
Brand ambassador
CPKC Women's Canadian Open
07.2024
- Assisted customers with sizing, product selection and inquiries.
- Handled cashier duties and processed transactions accurately.
- Restocked and organized merchandise on display racks.
- Worked collaboratively with the team to maintain smooth store operations.
Customer Service representative
Ikanbi Bpo
02.2023 - 03.2024
- Handled customer inquiries, claims and policy questions for an insurance assistance provider.
- Demonstrated strong communication, empathy and problem solving to resolve issues efficiently.
- Met service target and supported customer satisfaction.
- Maintained professionalism to strengthen client retention and brand image.
Education
First-Year Bachelor: Economics & Business Administ - Economics & Business Administration
Hassan II University- CASABLANCA
Casablanca09.2022
Baccalaureate - Economics
Houmane Elftwaki High School
Casablanca06.2022
Skills
- Assisted customers with inquiries and resolved issues to ensure a positive experience
- Worked with team members to complete tasks efficiently and meet deadlines
- Communicated effectively to support team operations
- Used problem-solving skills to handle challenges and improve workflow
Languages
English: fluent
French: fluent
Arabic: fluent
Timeline
Kitchen assistant
La Société Pommes de Reinettes Daycare
11.2024 - 08.2025
Brand ambassador
CPKC Women's Canadian Open
07.2024
Customer Service representative
Ikanbi Bpo
02.2023 - 03.2024
First-Year Bachelor: Economics & Business Administ - Economics & Business Administration
Hassan II University- CASABLANCA
Baccalaureate - Economics
Houmane Elftwaki High School